IT Onboarding and Procurement

Position Overview

Under the direction of the IT Manager the IT Onboarding and Procurement position plays a critical role in ensuring the companys employees are equipped supported and productive from day one. This role owns the end-to-end IT procurement lifecycle IT onboarding/offboarding execution and IT accounting coordination across multiple business units and cost centers.

This is a high-impact high-volume role that requires exceptional organizational skills strong vendor and financial acumen and the ability to navigate complex environments with urgency and professionalism. The individual in this role is a key partner to IT Operations.

The IT Onboarding and Procurement position is responsible for procuring company laptops desktops software licenses tracking hardware inventory accuracy ensuring backstock is properly accounted for and ensuring invoices are correctly coded and submitted to Accounts Payable prior to month-end and year-end close.

This position is 100% onsite at our offices in Cottage Grove WI.

Responsibilities

IT Hardware Procurement:

Own the procurement of all IT hardware including laptops desktops monitors mobile phones tablets

printers peripherals and related equipment.

Serve as the primary IT liaison with Accounts Payable and Finance for invoice review coding reconciliation and dispute resolution

Managing purchases across multiple cost centers and SBUs

Ensuring purchases align with approved budgets and policies

Lead vendor quoting pricing validation purchase order execution and order tracking.

Manage printer and copier lease agreements in coordination with vendors including Adobe

Proactively identify procurement risks (supply chain delays backorders pricing changes) and communicate

impacts early.

Drive standardization of hardware models to reduce cost improve supportability and streamline onboarding.

Mobile Device Management (MDM):

Support procurement lifecycle management and deployment of mobile devices.

Coordinate with IT Operations on device enrollment replacement and retirement within the MDM platform.

Work with cellular providers (e.g. Verizon T-Mobile) on:

oContract negotiations

oPlan management

oIssue resolution and escalations

oEnsure mobile assets are accurately tracked and aligned to users and cost centers.

IT Hardware Lifecycle Management:

Maintain accurate asset records including purchase date warranty lifecycle stage and assigned user.

Recommend refresh redeployment or retirement of assets based on lifecycle performance and business needs.

Support asset transfer processes across business units to maximize reuse and reduce unnecessary spend.

IT Vendor Management:

Build and maintain strong relationships with IT vendors and service providers.

Review vendors for pricing reliability and service quality.

Serve as the escalation point for vendor-related issues impacting IT operations or end users.

Continuously evaluate opportunities to improve pricing terms and service levels.

IT Onboarding and Offboarding Management;

Oversee all aspects of the onboarding and offboarding process as it relates to IT needs

Develop and maintain onboarding documentation training and other materials

Work with various groups within the organization to streamline the onboarding and termination processes

Review hardware is returned when staff leave the organization

Help Desk and Operation Support:

Provide secondary support to the IT Help Desk primarily related to hardware failures replacements and logistics.

Partner with IT Operations to ensure timely resolution and positive user experiences.

Communication/Teamwork:

Communicate with others in the company in a positive manner

Represent Johnson Health Tech NA in a positive manner when working with outside vendors

Marginal Job Functions:

Other projects as assigned

Education:

Associates degree in a computer related field and/or equivalent work experience.

Required Experience:

5 years of experience in IT hardware procurement such as laptops desktops cell phones printers shipping label printers asset management or IT operations support.

Proven experience managing complex cost center structures across multiple business units.

Strong understanding of IT hardware lifecycle management.

Ability to manage high transaction volumes without sacrificing accuracy or service quality.

Preferred experience:

Medium to expert-level proficiency with Concur for purchasing expense management and invoice processing.

Experience procuring and managing mobile devices and supporting MDM environments.

Familiarity with IT asset management systems.

Experience working closely with HR and Finance/AP teams.

Exposure to vendor contract negotiations and lease management.

Benefits:

We offer a competitive compensation package along with outstanding benefits and growth opportunities including:

Health & Dental Insurance

Company-paid Life Insurance

401(k) Plan with company contributions

Generous Paid Time Off

Exclusive Product Discounts

Wellness Programs and more

EOE/M/W/Vet/Disability

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