Senior Business Operations Specialist

Ideally this candidate would be based or open to working an EST pattern as we want to ensure collaboration with our EMEA colleagues.

Ivantis mission is to be a global technology leader enabling organizations to elevate Everywhere Work automating tasks that discover manage secure and service all their IT assets. Through diverse and inclusive hiring decision-making and commitment to our employees and partners we will continue to build and deliver world-class solutions for our customers.

Why this role is important:

Ivantis Business Process Operations team owns and evolves the systems and processes that enable effective revenue execution. As our Salesforce ecosystem continues to expand we are seeking a Senior Business Operations Specialist to take ownership of Salesforceenabled revenue systems with a strong emphasis on CPQ and core Sales Cloud capabilities.

This is an individual contributor role focused on gotomarket platforms workflows and system behavior. It is designed for an experienced Revenue Operations professional who understands how systems data and process design enable scalable wellgoverned revenue execution including how business processes translate into effective use of existing CRM capabilities and potential enhancements.

The Business Process Operations team has resources spread across the Americas EMEA and APAC regions primarily remotebased employees to ensure followthesun coverage. The role requires flexibility in working hours to maximize interactions with global stakeholders. Very sporadically weekend coverage may be required when supporting larger system changes and is compensated by time off in lieu.

What You Will Be Doing:

• Performs system configuration and administration tasks in support of gotomarket business processes for assigned applications with primary focus on Salesforceenabled revenue systems.
• Owns documentation for assigned systems and/or systemdriven process mappings including maintaining supporting materials and templates.
• In addition to documentation ensures delivery of tools and systems enablement across Business Operations teams including demo recordings and trainthetrainer sessions. Manages requests from Business Operations teams for questions and issues related to assigned systems and systemdriven processes.
• Acts as an approved IT requestor for system enhancements and projects helping identify opportunities and capturing requirements from Business Operations stakeholders defining acceptance criteria and performing User Acceptance Testing (UAT).
• Oversees the lifecycle of changes to assigned gotomarket systems including enhancements expansion and ongoing evolution of existing platforms.
• Owns and supports Salesforce CPQ from a business operations perspective focusing on the design configuration and ongoing evolution of quotetoorder workflows system behavior and approval frameworks that enable consistent revenue execution.
• Acts as a subject matter expert for Salesforce Sales Cloud capabilities including Territory Management and Forecasting with ownership of how these capabilities are configured and used to support sales operations.

What you will bring:

• Demonstrable experience in Sales Operations for a SaaS or technology company operating globally with significant exposure to revenuesupporting systems.
• Experience in Renewal Operations or Channel Operations is a plus particularly within a multitier partner ecosystem.
• Proven track record of owning and evolving revenue systems and the processes they enable to drive measurable business outcomes.
• Demonstrated experience supporting change initiatives related to system enhancements configuration changes and crossfunctional workflow evolution.
• Practical experience working with Salesforce Sales Cloud and CPQ in a business operations context including handson exposure to territory management forecasting and pipeline management capabilities.
• Familiarity with Salesforce configuration concepts beyond a general enduser level including objects fields automation and permissions.
• Experience writing and using SOQL queries to support analysis troubleshooting and insight into Salesforce data models and system behavior is a plus.
• Analytical mindset with strong problemsolving skills and the ability to assess challenge and improve system effectiveness and operational outcomes.
• High level of dependability and integrity; a collaborative team player who is also comfortable operating autonomously.

Why Ivanti

• Friendly flexible working model:Empower excellence whether youre at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Including health wellness and financial plans tailored for you and your family.
• Global diverse teams:Collaborate with talented people from 23 countries.
• Learning & development:Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging:We value every voice. Your story helps inform our solutions for a changing world.

What drives us:

Ivantis mission is to elevate human potential within organizations by managing protecting and automating technology for continuous innovation. It is through diverse and inclusive hiring decision-making and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivantis Mission and Core Values.

Inclusion at Ivanti:

Ivanti is proud to be anEqual Opportunity Employer. Were committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Need adjustments during the process Reach out to were happy to help.