Cash Posting Spec, Customer Service Ops
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary
TheCashPostingSpecialistis responsible foraccurately posting payments processing denials and adjustments and performing daily cash reconciliation to ensure financial accuracy within the revenue cycle. This role plays a critical part in balancing daily deposits resolving unapplied or misapplied payments and supporting month-end close activities.
Working closely with other Revenue Cycle (RCM) functions the Cash Applications Specialist ensurestimelyandaccuratereconciliation of cash receipts from payers patients and third-party partners. This position requiresa strongattention to detail familiarity with ERA/EOB formats and the ability to navigate billing and bank systems tomaintainclean financial records.
This is a key role in preserving the integrity of the organizations financial operationssupportingtimelyreimbursement clean claim follow-up and audit readiness across our HME/DME lines of business.
Payment Posting & Reconciliation
Accurately post insurance patient and third-party payments (ERA EFT check credit card) into the billing system.
Retrieve and post remittances from payer websites and lockbox files as needed.
Perform daily reconciliation of cash logs bank deposits and billing system activity (3-way balancing).
Ensure all payments adjustments and denials are posted and reconciledin a timely mannerto supportaccurateA/R management and month-end close.
Identifyand resolve unapplied or misapplied payments shortpays and overpayments.
Post refund checks issued by Accounting for confirmed credit balances.
Denials & Discrepancy Resolution
Accurately post denial codes and descriptions to corresponding claims.
Research and resolve discrepancies such as duplicate payments recoupments or payer underpayments.
Escalate denial trends and unresolved issues to theappropriate RCMteams for follow-up or appeals.
Compliance & Audit Support
Maintain adherence to payer-specific remittance rules and internal posting protocols including those for Medicare Medicaid and commercial plans.
Scan and store remittance documentation to theappropriate locationwithin the billing system.
Ensure audit readiness bymaintainingclear organized and complete posting records.
Reporting & Process Improvement
Support daily weekly and monthly reporting of cash posting metrics unapplied balances and reconciliation outcomes.
Monitor payment trends andidentifypatterns that mayindicateposting errors payer issues or process gaps.
Participate in continuous improvement initiatives to streamline cash application processes and reduce manual errors.
Cross-Functional Collaboration
Partner with AR Refunds and Denials teams to ensure end-to-end account accuracy.
Communicate proactively with teamleadsand supervisorsregardinganomalies or posting delays.
Qualifications:
(1) At least 2 years of college coursework or experience
(2) At least 2 years of experience in doing Revenue Cycle Management Cash Posting is required
(3) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage
Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.
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Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Cardinal Health improves the cost-effectiveness of healthcare. We help focus on patient care while reducing costs, enhancing efficiency and improving quality.
