Commissions Supervisor

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

At Verizon we innovate constantly to help the biggest names in business do business quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. Were finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

We have a world-class sales organization determined to change the world and empower our customers to do the same. Your role is critical in ensuring our sales colleagues are appropriately compensated for their outstanding performance. Commission payments are one of the many ways that we reward our salespeople for their success. Youll be ensuring that we comply with contractual agreements and sales compensation plans by accurately analyzing and processing payments and statements within established timeframes. Interfacing with multiple functions youll implement procedures and controls and maintain our supporting systems. Having a focus on streamlining our processes using technology to be more efficient and accurate will help us to be even better.

• Leading a team of Analysts and Senior Analysts to deliver commissions services often contributing as a Subject Matter Expert (SME).

• Managing the commissions compensation process and implementing changes based on new compensation plans or new contracts for agents.

• Demonstrating advanced knowledge of incentive management financial accounting and additional support systems.

• Identifying improvement opportunities and contributing to the design and implementation of new processes or procedures as a result.

• Ensuring that incoming and outgoing transaction processes are controlled effective and efficient.

• Collaborating internally across the Finance Operations and Commissions team as well as externally with our outsourcing partners and sales stakeholders.

• Researching analyzing and validating compensation payments discrepancies and anomalies for employees or agents assigned unit.

• Completing all required processing steps including exceptions duplicates commission adjustments corrections payment review personnel changes and assignments by the published deadline to allow for accurate payment.

• Working with management to determine appropriate adjustments needed to correct payment discrepancies.

• Maintaining open communication with customers and/or sales management providing clear and concise details related to the status and resolution of compensation disputes.

• Working with sales management and HR on complex issues to coordinate efforts resolve disputes and apply new processes to avoid further discrepancies.

• Participating in User Acceptance Testing activities with new or modified systems to ensure systems are properly paying when enhancements/adjustments new compensation plans or new agent contracts are implemented.

• Analyzing and interpreting reports for managers and providing recommendations to guide business decisions.

• Assisting in the assessment of services delivered by the service providers (if any) and validating that performance metrics established by service level agreements are met as applicable.

• Partnering with key stakeholders to improve complex commissions processes performing effective escalation management and providing quick fix solutions.

• Providing performance reporting and analysis to senior management.

• Ensuring compliance with internal policies and controls and external regulations such as Sarbanes Oxley and local entity compliance.

What were looking for...

Youll need to have:

• Four or more years of relevant experience required demonstrated through work experience and/or military experience.

• Effective communication skills both verbally and written.

• Strong analytical leadership and presentation skills.

• Demonstrated skills for business success including project management problem-solving and the ability to diagnose and meet business demands.

Even better if you have one or more of the following:

• A degree in Accounting or Finance.

• Professional certification (e.g. CPA CMA).

• Experience in a compensation-related field.

• Experience in the technology or telecommunications industry.

• Experience with Compensation Billing and Order Entry systems.

• Experience with Google Suite Knime and Tableau.

• Experience managing a team.

• Experience in MS Office especially Excel Access and PowerPoint.

• Broad range of skills within the finance discipline to effectively perform routine to complex assignments.

• Experience with principles theories concepts and technologies as well as applied knowledge of established procedures policies and practices.

• Query tool experience such as SQL/Cognos.

• Experience in improving quality increasing productivity and exceeding customer expectations.

• Ability to provide leadership in a cross-functional fast-paced environment and to drive complex operational initiatives.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.