Lead Patient Access Rep FT, Evenings (3P-1130P) Methodist ED

Job Details

Job Description

• Interacts with co-workers visitors and other staff consistent with the values of Jefferson. (Do not delete move or over-write this statement)

• Ensures timely efficient and accurate registration processes are followed by staff. Excels in all functions performed by staff.

• Keeps current on insurance tip sheets and workflow update

• Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols

• Distributes work assignments daily

• QAs a sample of registrations to ensure overall accuracy provides feedback on deficiencies. Coaches and tracks for performance improvement daily

• Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences as needed

• Demonstrates a professional demeanor with patients families coworkers clinical and leadership by consistently fostering a positive interaction in the department

• Trains all new hires to accurately record orders demographic and insurance information including authorizations referrals medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.

• Achieves individual and team performance metrics

• Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times

• Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.

Knowledge of patient registration third-party insurance coverage including manage care plans benefits authorizations/referrals and coverage requirements

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC Cerner

Demonstrates the ability to provide feedback and coaching

Strong verbal and written communication and customer service skills

Minimum Education and Experience Requirements:

Required High School Diploma or GED AND 3 years of patient registration experience

Previous experience working in a physicians office or hospital registration setting strongly preferred

HFMA Certifications preferred

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

At Jefferson we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay health and retirement benefits life and disability insurance paid time off educational benefits financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.