Lead Software Engineer (ServiceNow)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Lead Software Engineer (ServiceNow)
About the Role:
Sitecores ServiceNow engineering team builds and evolves the digital support ecosystem that our partners and customers rely on Sitecore Support & Self-Service Portal Sitecore Community Sitecore Knowledge Base. Our team plays a critical role in enabling Sitecores global support organization to deliver high-quality efficient services.
What Youll Do:
As a Lead Software Engineer in this team youll own the end-to-end development of the new features customization of ServiceNow applications crafting workflows user interfaces and REST integrations with CRMs inventory systems and other Sitecore infrastructure.
The ServiceNow team is at the forefront of introducing AI capabilities into Sitecores support workflows. Youll have the opportunity to help build AI agents intelligent knowledge recommendations automated triage processes and many other AI capabilities and workflows that leverage latest LLM developments to streamline issue resolution and customer support. Beyond AI the team tackles a wide variety of challenging enterprise-grade projects from new application rollouts to performance tuning and security hardening.
To ensure continuous availability of our critical support systems the role may require participation in a 24x7 on-call rotation scheduled work on weekends or irregular shifts all in compliance with local labor regulations.
What Youll Need:
- At least 6 years of hands-on ServiceNow development and customization (server- and client-side scripting Business Rules Script Includes UI Actions Client Scripts UI Policies Update Sets Import Sets Transformation Maps etc.)
- Experience with Flow Designer building Service Portal widgets and UI Builder applications.
- Strong JavaScript (ES6) skills and familiarity with AngularJS/ServiceNow UI frameworks.
- Understanding of core ITSM/CSM modules (Case Incident Problem Change Request Knowledge Management).
- Excellent problem-solving skills clear written and verbal communication ability to collaborate across the teams
- Ability to participate in a 24x7 on-call rotation and occasional weekend or after-hours support.
Additional Skills That Set You Apart:
- Experience in integrating ServiceNow with external systems (CRMs Identity Providers etc.) for inbound and outbound data flow.
- Hands-on integration of large language models (GPT-based agents Azure OpenAI Azure AI Search etc.) into business workflows.
- ServiceNow Certified System Administrator Certified Application Developer or other platform certifications.
- Experience with C# and
- Front-end development frameworks beyond ServiceNow (React etc.)
- Performance tuning security hardening and architecture design of high-volume enterprise ServiceNow instances.
- Ability to guide and coach juniors on ServiceNow development
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
