C004633 ESOC Deployment Management Cell Head (NS) TUE 10 Mar

Mons - Belgium

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Deadline Date: Tuesday 10 March 2026

Requirement: ESOC Deployment Management Cell Head

Location: Mons BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 700

Required Start Date: 15 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Risk management

Undertakes basic risk management activities.
Maintains documentation of risks threats vulnerabilities and mitigation actions.
Uses standard techniques to elicit specify and document requirements for simple subject areas with clearly-defined boundaries.
Assists in the definition and management of requirements.
Assists in the creation of a requirements baseline.
Assists in investigating and applying authorised changes.
Applies tools techniques and processes to track log and correct information related to configuration items.
Verifies and approves changes ensuring the protection of assets and components from unauthorised change diversion and inappropriate use.
Ensures that users comply with identification standards for object types environments processes life cycles documentation versions formats baselines releases and templates.
Performs audits to check the accuracy of the information and undertakes any necessary corrective action under direction.

Change control

Develops documents and implements changes based on requests for change.
Applies change control procedures.
Applies tools techniques and processes to manage and report on change requests.

Software Development Life Cycle

Summarizes the overall process for developing new software for the company product line.
Differentiates respective roles and responsibilities of software engineering and other functions.
Identifies common issues and considerations for bringing a new product to marketplace.
Describes major phases checkpoints and deliverables.

IT Service Change Management

Provides status reports for implemented IT service changes to senior management.
Implements routine changes in a live IT service environment.
Generates schedule and time estimates for IT service changes.
Participates in analyzing the risks costs and benefits of proposed IT service changes.
Documents the procedures and changes made in IT service.

System Development Life Cycle

Clarifies the similarities and differences among life cycles; easily labels and describe each phase.
Explains the basic concepts of a structured approach to application development.
Describes associated standards procedures and guidelines for the system development life cycle.
Highlights the major phases activities checkpoints and deliverables in the system life cycle.
Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives ESOC Service Operating Procedures and Service Operating Instructions.
Supervises deployment of changes or maintenance activities and ensure customers situational awareness and acceptance;
Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar;
Provides support at every stage of change/release and deployment management collaborates with Customer Representatives and Change Coordinators regarding identification assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency.
Assist Duty Control Officers regarding Emergency/High impact changes highlighting issues that could have a direct effect to the Organisation;
Oversees deployment management activities ensures changes are properly documented within the ITSM toolset offers status updates to higher management as/when required ensuring that all changes are properly coordinated and accepted by all stakeholders;
Contributes to early project involvement and Continual Service Improvement (CSI) processes including developing reviewing and updating SOPs SOIs and Agency Instructions.
Deputize for higher grade staff if required;
Performs other duties

Requirements

Skill Knowledge & Experience:

The candidate must have a currently active NATO SECRET security clearance
Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM Remedy);
Training/Certifications: ITIL Foundation Certification

Education Experience and Training (Desirable):

Achieved industry standard certifications such as Cisco Certified Network Associate (CCNA) or COMPTIA Network or similar.
Working in an international environment comprising both military and civilian elements;
Knowledge of NATO responsibilities and organization including ACO and ACT.

DescriptionDeadline Date: Tuesday 10 March 2026Requirement: ESOC Deployment Management Cell HeadLocation: Mons BEFull Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 700Required Start Date: 15 April 2026End Contract Date: 31 December 2026 Required Security Clearance: NATO SE...