Customer Experience Representative Minot International Airport
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays $17.00 / hour plus bonus and commission opporunities (potential for $12000 in annual bonus and commission). This position is located at the Minot International Airport (MOT) - 305 Airport Rd Minot ND 58703.
We offer a robust Benefits Package including but not limited to:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical Prescription Drug Dental and Vision)
- Life Insurance
- Training and development
Schedule available is:
- Monday: 3:00pm to 12:00am
- Tuesday: 3:00pm to 12:00am
- Wednesday: 3:00pm to 12:00am
- Thursday: 3:00pm to 12:00am
- Friday: 3:00pm to 12:00am
- Saturday: OFF
- Sunday: OFF
Enterprise Mobilityis a leading provider of mobility solutions owning andoperatingtheEnterprise Rent-A-CarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rentalcarsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles andaccounted fornearly$38 billionin revenuethrough a network of more than9500 fully-staffedneighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
- Seek to improve job performance through self-assessment skill development training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- High School Diploma or G.E.D. required
- Must have a valid driver licensewithno more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related convictions on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be at least 18 years old
Required Experience:
Unclear Seniority
Key Skills
- Time Management
- Guest Relations
- Hospitality Management
- Front office Managements
- Accomodation
- Telephone handling
- Communication
- Guest Services
- Relationship Management
- Reservation
- Airport
- Administrative Services
- Client Services
- Airlines
- Safety and Security
About Company
What’s a career at Enterprise Mobility all about? It’s a simple idea that leads to amazing careers for those who choose Enterprise Mobility. Search jobs here.
