Regional Fulfilment Lead

The role of the Regional Fulfilment Lead will see you leading a team of our Noel Leeming Tech Solutions Specialists that are changing the customer experience game by providing a full end to end service. We are seeking a proven experienced people leader to support our services team to ensure that customers are getting the right solutions. You will be responsible for:  

• Efficient fulfilment of Tech Solutions Services to a high standard 
• Responsible for ensuring that we are compliant with operational processes within the network. 
• Supporting the technical and personal development of their direct reports. 
• Provides leadership development & performance management of their team. 
• Supporting conversations with customers and stores. 
• Responsible for recruitment and induction onboarding and training of new team members. 
• Working with the wider business when required to consult on operational or training initiatives 
• Supporting and driving the strategic direction of services portfolio within the network. 
• Leading a team of Tech Solutions Specialists to deliver operational outcomes to expected levels & SLAs.  
• Building of successful internal and external customer relationships 
• Own all HR and ER processes and outcomes for direct reports. This includes but is not limited to recruitment and performance management matters. 
• Ensure team members Van sale revenue targets are met  
• Meet and exceed service delivery targets.  
• Meet and exceed NPS targets. 

This role is based in Auckland but will involve travel to the wider areas of the region. This role is salaried 40 hours a week with a Monday  Friday roster. 

Qualifications :

Minimum qualification work experience skills or other specifications to be considered for this role: 

• At least 5 years leading coaching and developing teams to achieve high performance both locally and remotely 
• Experience in driving revenue through service offerings and van sales 
• Strong ability to drive outstanding customer experiences and service delivery 
• Highly effective communication skills both written and verbal 
• Ability to collaborate effectively with internal and external stakeholders  
• Self-managing always looking for opportunities 
• Capability to assess challenges implement solutions and drive continuous improvement 
• Ability to identify efficiencies and implement operational improvements 
• Understanding of workplace safety requirements particularly in field-based roles  
• Prior experience in services retail or technology solutions would be advantageous 
• Full clean drivers licence 

Additional Information :

You will be exposed to the latest technology work in a diverse and energetic team while taking advantage of our company benefits such as: 

• The use of a fully maintained company vehicle 
• Consecutive days off giving you time to unwind and rest for the week ahead 
• Paid day off on your birthday (Whoo!) 
• Incredible discounts across all of our brands 
• An extra 5 or 10 days of lifestyle leave if youd like to spend more time at home on holiday or on a passion project 
• Annual sick leave entitlement of 10 days 

If this sounds like you we would love to hear from you! 

Remote Work :

No

Employment Type :

Full-time