Overnight Bellperson

This role is about more than assisting late arrivals or preparing for early departures its about offering quiet assurance thoughtful service and a sense of calm when the rest of the world is asleep. As an Overnight Bellperson you are a steady presence in the stillness of night creating ease and confidence for guests when they need it most. With a composed demeanor attention to detail and a deep sense of responsibility you ensure every overnight interaction is seamless professional and quietly memorable.

Start Date: May/June 2026
Contract Type: Permanent
Pay Rate: $22 per hour

Key Responsibilities 

Guest Connection 

• Warmly welcome late-night arrivals and assist with luggage valet and room orientation 
• Provide thoughtful service to early-morning departures ensuring they feel seen and supported 
• Respond promptly and discreetly to overnight guest requests (transport amenities information) 
• Serve as a quiet ambassador of the property maintaining a calm reassuring presence overnight 

Operational Excellence 

• Perform regular checks of the lobby driveway and public areas 
• Prepare the days valet queue shuttle schedule and luggage storage 
• Support overnight security presence by reporting unusual activity or safety concerns 
• Assist with staging and preparing guest spaces for the next days arrivals and departures 
• Safely operate guest vehicles hotel vehicles and 20-passenger shuttle buses

Team & Culture 

• Collaborate with Night Audit Maintenance and Housekeeping teams to ensure smooth overnight operations and a seamless transition into the day. 
• Work independently and reliably during quiet hours maintaining consistency and professionalism throughout each shift. 
• Support team goals by preparing spaces vehicles and guest services for the day ahead. 

Qualifications :

What You Bring 

• Previous experience in guest services preferably in a luxury hotel environment 
• Calm and professional under pressure with a steady overnight presence 
• High attention to detail and pride in delivering work correctly the first time 
• Alberta Class 5 license required; willingness to obtain Class 4 license (mandatory for shuttle operation) 

Bonus If You Bring 

• Experience operating passenger shuttles or luxury vehicles 
• Familiarity with Banff National Park and local area services 
• Background in handling ski or outdoor equipment 

Who You Are 

You are introspective focused and deeply reliable. You take satisfaction in precision prefer to work without distraction and thrive when given clear processes and space to think. Youre not looking for the spotlight  youre here to quietly do exceptional work that supports your team and enhances every guest stay. 

Assist with precision. Work with intention. Stay moved. 

Physical Demands 

• Continuous walking and standing throughout shift 
• Lifting and moving luggage and gear (up to 50lbs) 
• Pushing/pulling luggage carts 
• Working indoors and outdoors in variable mountain weather 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 

• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 

• One complimentary buffet meal per shift in our staff cafeteria. 

• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time