Content Operations Associate

This role is based in our 605 Third Ave NY office 

This Content Operations Associate role will sit within the operations team to support the operational delivery of the Money20/20 Speakers & Content programs at the Money20/20 shows and bespoke special events. Content refers to a variety of elements at Money20/20 which involve speakers content conversations or AV elements; podcasts main stages editorial content sponsored content meetups fringe events industry nights closed-door sessions and other content-driven activities. Our aim is to deliver world class customer service along the speaker journey.

In this role you will be a core support both in the lead-up to and during the on-site delivery of the shows. 

Key accountabilities 

• Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events covering speaker hub updates registration profiles VIP arrangements and session coordination  
• Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct including website email campaigns social media and app  
• Manage and maintain the speakers inbox throughout the USA show cycle and support global shows  
• Own the production and delivery of speaker gifts and exclusive experiences   
• Oversee and lead on post-show deliverables including gathering speaker feedback testimonials and distributing event photos and follow-up materials 
• Direct speakers lounge and exclusive speaker-only areas onsite at Money20/20 shows and special events  
• Coordinate the purchasing and shipment of speaker/content enhancements   
• Maintenance of speaker tracking documents; regional and global 

Qualifications :

• Event experience preferable 
• Demonstrated success in a role that requires strong planning prioritization and implementation skills with focus on detail 
• Ability to work in a high-performing fast paced environment 
• Works well within a team  
• Self-motivated accountable and sets own goals 
• Good communication skills and great customer service 
• Patient calm and composed under pressure 
• As this role supports across shows across the different time zones alternative work hours will be required as necessary 
• On-site delivery available to travel within the US with potential expansion to the Netherlands and Asia. 

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
• Recognition for great work with global awards and kudos programs
• As an international company the chance to collaborate with teams around the world

The salary range for this role is $60000 - $62000 based on experience. 

This posting will automatically expire on 3/15/2026.

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

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Remote Work :

No

Employment Type :

Full-time