Head of Service Sales

Head of Service Sales

About the Role

We are looking for an experienced and commercially driven Head of Service Sales to lead and grow our Industrial Door Service Sales this role you will play a key role in shaping service sales strategy strengthening customer relationships and ensuring our service portfolio meets evolving market and customer needs.

This is a senior leadership role responsible for driving profitable growth across service contracts renewals and digital service offerings while developing and inspiring a high-performing sales team.

Key Responsibilities

Customer & Market Leadership

• Build and maintain strong relationships with key customers and stakeholders
• Represent the business at customer events trade shows and industry forums
• Monitor market trends and customer needs to influence service strategy and offer development

Sales Excellence & Revenue Growth

• Own service contract revenue renewals pricing strategy and profitability
• Drive upselling and cross-selling opportunities to increase customer value
• Lead negotiations and close complex service and maintenance contracts
• Improve sales processes CRM accuracy and forecasting quality
• Support budget planning forecasting and margin improvement initiatives

Digital & Innovative Service Offerings

• Lead the commercialisation of digital and IoT-based service solutions
• Integrate digital services into maintenance contracts and new sales opportunities
• Act as a digital ambassador promoting innovation and adoption internally and externally

Sales & Business Development

• Develop and execute strategic service sales plans to achieve growth targets
• Identify new business opportunities and strategic partnerships
• Collaborate cross-functionally with internal commercial and operational teams

Team Leadership & Development

• Lead coach and develop a multi-site service sales team (direct and indirect reports)
• Conduct performance reviews recruitment and salary discussions
• Build a collaborative customer-focused and high-performing sales culture

Performance & Reporting

• Define and track KPIs to measure sales performance and profitable growth
• Produce clear performance reports and present insights to senior stakeholders

About You

You should be a confident leader with strong commercial judgement and a proven background in service or service sales.

You should bring:

• Proven leadership experience within service or service sales and a strong B2B sales background with experience of complex contracts
• Excellent business acumen and financial understanding
• Proven ability to lead inspire and develop sales teams
• Strong analytical strategic and problem-solving skills
• Confident communication skills and be able to engage at all levels internally and externally
• Experience using CRM/ERP systems and MS Office
• Full UK driving licence.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.