Technical Customer Success Manager (Creator Economy) Global Remote | SaaS

Build It Clean. Launch It Right. Scale It Stable.

Creators move fast. But when things break lag misfire or fail to integrate Momentum stalls.

Thats where you come in. You dont just love the launch moment. You love what happens before it.

The structure.

The configuration.

The lets make sure this passes review the first time.

At were evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps. And yes you guessed it. Where speed increases. Complexity does too.

Which means This isnt traditional Customer Success either.

This is technical ownership inside a high-growth creator platform. This role exists to guide customers through build QA App Store submission optimisation long-term stability.

So launches feel smooth not stressful.

Not Reactive. Reliable.

You dont just answer how-to questions.

You diagnose.

You optimize.

You future-proof.

A Day in Your Launch Pipeline

Youll manage a portfolio of 45 creators who need deeper technical partnership -primarily US-based (so yes EST/PST is part of your rhythm).

On any given day youre:

• Troubleshooting complex platform configurations
• Reviewing integrations and automation logic
• Advising on backend setup to support scale
• Diagnosing root causes behind feature friction
• Guiding creators through technical implementation decisions
• Partnering with Product on advanced use cases
• Translating technical possibilities into clear action
• Escalating technical blockers with structured documentation
• Ensuring adoption of SDK updates or platform changes

Youre not patching issues. Youre engineering smoother outcomes.

A Week in Your System

• Run technical launch-readiness reviews
• Review crash logs and performance signals
• Identifying recurring friction patterns across portfolios
• Escalating true platform issues with clarity and context
• Validate new feature releases before wider rollout
• Monitor compliance updates from Apple & Google
• Documenting technical best practices
• Improving implementation playbooks
• Supporting expansion conversations with technical credibility
• Partnering cross-functionally with Product & Engineering to strengthen platform reliability

This is high-trust. High-context. High-impact.

The Long-Term Architecture

Over time you will:

• Refine technical onboarding playbooks
• Reduce bug volume and technical churn drivers through smarter process design
• Improve QA and submission workflows
• Increase feature adoption through clarity by proactively supporting customers through major version upgrades
• Shorten time-to-launch for complex builds
• Improve integration success rates
• Strengthen scalable documentation systems and internal knowledge loops
• Elevate the technical maturity of the creator base

Youre not just solving tickets. Youre improving the architecture of success.

If This Sounds Like You

• Spent at least 2 years in Technical CSM Solutions or SaaS implementation roles
• Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
• Youre confident discussing APIs integrations automation logic
• Crafted the art of managing multiple concurrent launches
• Youve supported customers through platform configuration translate complexity into clarity
• You are structured analytical and calm under ambiguity
• High-touch customer experience is your zone
• Youre proud to say I have strong written documentation skills
• Your mind is trained to see patterns before they become recurring issues

And This Mic Drop Wed dream to meet you

Youve worked in no-code / low-code ecosystems

Youre super comfortable with provisioning profiles certificates metadata

You understand backend logic even if youre not writing production code

You say No Problem confidently when required to:

Support Apple App Store / Google Play submissions

Review logs or crash reports

You enjoy diagnosing systems more than reacting emotionally

You think in workflows not just conversations

You thrive in fast-moving product startup / scale-up environments

A Quick Reality Check.

This is not first-line support. You wont live in reactive ticket queues.

Youll handle complexity. Youll influence product evolution. Youll build scalable technical systems that reduce friction at scale.

If you love clarity systems thinking and platform leverage - Youre in the right place.

So Wondering What Success Looks Like

Youll know youre crushing it when

• Apps launch smoothly with minimal store revisions
• Technical escalations decreases and feature adoption increases across your portfolio
• Integration setups are smoother and faster
• Creators feel technically confident supported and operating independently over time
• Product improvements are influenced by your insights
• Technical reliability drives long-term retention
• Documentation is structured and proactive

This is Customer Success - with technical depth Thats leverage. Thats scale.

The Experience: What We Do & How We Work

At were on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15000 creators launch their own mobile apps and teach their passion - no code no hassle just impact. Over 200000 users (and counting!) are using the apps theyve built.

And since were building AI-powered features that accelerate how creators launch and scale - this means youll be working at the frontier of where the creator economy is heading next.

Youll be part of a fast-moving fully-remote crew spread across the globe passionate about growth and building tools that change lives.

Heres what (else!) makes working with us well kinda awesome

Fully remote freedom (work from wherever)

Global Gatherings - Meet the team IRL in epic locations (Croatia Portugal Greece we like good views )

Career Growth - Actual Career Coaching training and conferences on us

Autonomy with impact - your thinking directly shapes how creators build and scale

Tech Gear Budget - Because high-performance systems start with yours

Time Off That Counts - 24 paid vacation days 10 Celebration Leave days for the holidays you actually celebrate.

Paid Parental Leave - Because family first always.

Join a global crew shaping the future of creator-led apps

Your Hiring Journey

(So you know exactly what to expect)

We like clarity. And structure. You probably do too

1 Discovery Call: Meet your Talent Guide - Real talk about your experience how you think and the kinds of technical problems you enjoy solving.

2 Diagnose & Design: A short real-world platform scenario where you walk us through how youd identify root causes optimize configuration and future-proof the build. Were not testing perfection. Were looking at how your brain works.

3 Technical Deep Dive: Meet your future Career Coach. Well explore your systems thinking escalation judgment platform fluency and how you manage complexity across a technical portfolio. This is where depth shows up.

4 Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe.

5 Systems & Scale Meet: We align on technical leverage points how Technical Success Partnership increases feature adoption and strengthens long-term platform reliability. This is about impact beyond tickets.. About building infrastructure not just solving incidents.

Big Picture Conversation: Culture mission long-term growth - does this feel like your next chapter

Transparent. Thoughtful. Structured. Human.

Your I Was Built For This Moment Starts Now.

If youve been waiting for a Customer Success role where:

You solve complexity with clarity

Your instinct is to think in workflows integrations and optimization

You influence how a fast-scaling AI-powered platform evolves

You operate at the intersection of technical depth and real customer impact

Then this isnt just another CS role.

Apply.

Show us how you diagnose prioritize and improve systems.

Lets architect scalable creator growth - the smart way.

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Required Experience:

Manager