Lead, Operate State-Order to Cash

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way. Learn more at is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1 standardizing processes to have a cost-effective fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-058673

Switzerland - Requisition Number: R-060896

Belgium Ireland and Italy - Requisition Number: R-060858

Remember whether you apply to one or all of these requisition numbers your applications will be considered as a single submission.

We are searching for the best talent for a Transcend: Lead Operate State- Order to Cash! This hybrid position will be located in Titusville New Jersey. Alternate hybrid locations may be considered in Raritan New Jersey; Malvern PA; Latina Italy; Cork Ireland; Beerse Belgium; or Zug or Schaffhausen Switzerland.

Are you ready to be part of a multi-year global business transformation initiative that will transform and standardize our core business processes and products across Plan Source Make Quality Deliver and Data and enable our integrated data strategy through a single SAP S/4 HANA instance Apply today for this exciting opportunity to shape and set the future direction for supporting and improving our new process across all areas.

As a key leader in the Innovative Medicine (IM) Transcend Team and the Value Chain Management (VCM) organization the Process lead will lead a team of functional experts in supporting and improving the process and capability for the E2E Order to Cash process in the new business operating system TIME SAP. They will enable integration across the IM & J&J Order to Cash functions to embrace the solutions that support end to end (E2E) organization and requirements while maintaining the integrity and reliability of ERP template. The role will be accountable for collaborating with a team of E2E experts in supporting the user base on the Transcend system and driving the ongoing process capability improvements for all capabilities. The role will include bench-marking continuous improvement consistent process documentation and product deployment through the various Transcend projects and continuous improvement releases. This individual must apply a refined multi-functional tool-set of business expertise technical knowledge and digital competence to effectively interact with a breadth of business collaborators and global process owners. The successful candidate will engage and operate with program teams at an execution level as well as with program leadership at a strategic level.

Key Responsibilities:

• Collaborate with the Functional template owners and Functional CoE and lead the Governance process with respect to capability improvements in the End to End Order to Cash process flow

• In partnership with Technology sustain and manage the content & configuration elements of the system solution including process flows

• Partner with Master Data and ensure Delivery of connected master data and transaction data excellence that support IM Operations

• Ensure compliance with the IM and Transcend processes

• Forge effective partnerships with IT in the development of the connection points with the Integration layer and seamlessly connect to the enterprise architecture visualization and analytics design

• Work closely with the other Order to Cash Strategic Program Leads to continuously embed best practice and agile methodologies in the support of IM Transcend system

• Ensure support across functions is established and maintained for deployed capabilities

• Leverage best practices across the enterprise drive preventative action enable enterprise/E2E knowledge-sharing and act as an escalation point for critical user issues

• Support sustainment infrastructure to oversee and assist Super Users in providing access and security controls support for the systems according to the defined processes

• Ensure all support documentation aligns with the IM Quality Management System requirements including creation revision review and approval when it is required

• Support Sustainment functional teams understand the impact systems standards and architecture changes will have on the template capabilities and the need to engage with the Change Control Board Create and maintain infrastructure of Change Control Boards

• Facilitate Business Case justification for Continuous Improvement changes related to Order to Cash and lead implementations ensuring business readiness through oversight of Business Adoption and Documentation/Training Partner with J&J Technology (JJT)

• Consistently seek to establish best practices in Functional CoE engagement through actively participating in Continuous Improvement opportunities

• Develop team resources that can achieve functional excellence and have the ability to become SMEs for multiple functional areas over time through participating in targeted development programs Partner with Transcend and IM colleagues

• Collaborate with leaders to ensure design aligns strategies and roadmaps

• Partner with global template team of Supply Chain experts in design development maintenance and improvement of global business processes and integration points

Qualifications:

EDUCATION:

• Minimum of High School or equivalent diploma/degree is required; Bachelors / University or equivalent degree strongly preferred

• Certifications are helpful in one or more of the following: PMP FPX or equivalent project management; APICS; and/or Lean/Six Sigma /Process Excellence

Experience and skills:

Required:

• Minimum 10 years of relevant work experience

• Business functional experience (i.e. Operations Supply Chain and/or Finance) working in a complex multi-ERP / system environment

• Experience in operating or supporting large-scale ERP processes following transformation/implementation programs

• Experience in supporting improving developing implementing and leading operational technological processes within a global organization

• Strong interpersonal relationship building and negotiating/influencing skills with demonstrated ability to collaborate and communicate at various levels including program teams / execution and senior leadership / strategic levels

• People management and development experience (direct or indirect reports and internal/external partners)

Preferred:

• Pharmaceuticals Life Sciences or other regulated industry experience

• Experience with business process design engineering or optimization

• Proven experience with large-scale SAP ERP replacement project(s)

• Experience effectively leading and governing multi-functional decision-making bodies

• Experience in deploying and/or improving standardized work processes tools and templates

Other:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German Dutch or Italian is helpful

• May require up to 30% domestic and international travel depending on work location and business needs

• Requires the ability through our flexible work policy to work on-site a minimum of three days each week with the option for two remote workdays each week

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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