CSR II Phones Bilingual Haitian CreoleEnglish (18.50hr + 1pay for performance, Remote)

JOB TITLE: Customer Service Representative II Phones Bilingual Haitian Creole/English ($18.50/hr $1/pay for performance remote)

DEPARTMENT: Operations

REPORTS TO: Supervisor

FLSA STATUS: Non-Exempt

OUR GUIDING PRINCIPLES:

Make every interaction Count

Act with Respect and Integrity

Demonstrate Passion for Continuous Improvement

Be Worth of Trust from all Stakeholders


OVERVIEW:â
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy confidentiality precision advancedâtechnologyâand customer service skills.ââThis is a work from home position. The successful candidate will demonstrate fluency in speaking reading writing and listening in both Haitian Creole and English.


ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business in both English and Haitian Creole.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy confidentiality precision.
Documents all customer information communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients requirements using a Knowledge Base.
Provides mentoring training and development to other CSRs as needed.

SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.

EXPECTED WORKDAY/HOURS:â
This position requires full flexible availability although will generally be M-F 8-5.

QUALIFICATIONS:
2 years of college preferred.
2 years of contact center experience preferred.
High school diploma or equivalent required.â
18 years of age or older
Time management skills and the ability to work independently are essential for this role.
Excellent organizational written and oral communication skills in both Haitian Creole and English.
Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
Customer service oriented (empathetic responsive patient and conscientious)
Must have experience with maneuvering electronic data between various environments.
College degree preferred.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER