Associate Director of IT Contracts & ITSM Development
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Associate Director of IT Contracts & ITSM Development.
Responsibilities
- Manage technology contracts & software compliance ensuring that IT services are enabled for client usage & distribution.
- Coordinate procurement & onboarding of new software for TU campuses in tri-state area.
- Ensure accuracy of software & services contract governance adhering to budgetary requirements.
- Design workflow & integration between IT DataMart ITSM platform & IAM to ensure compliance with TU & regulatory policies.
- Build & maintain integrations with 3rd party systems like MS Entra Okta using REST APIs Workato & ServiceNow.
- Create & maintain dashboards & reports ServiceNow Performance Analytics.
- Communicate with vendors & internal stakeholders to ensure compliance with TU policies regulations & contractual terms.
- Work with other TU IT organizations to lead development & improvement of ServiceNow modules including ITSM.
- Design & implement ServiceNow workflows to support end-to-end IT service delivery.
- Design & develop Service module in ITSM (Incident Problem Change Service catalog) platform.
- Manage ServiceNow development & production environments.
- Maintain competency for continual service improvements & health reporting for ITSM modules.
- Work with ITSM vendors & operational teams to address ITSM-related issues.
- Manage IT vendor relationships for centralized services.
- Support users & staff in assessing impact of proposed changes within Ellucian Banner ERP system.
- Coordinate lifecycle of centrally-managed and high-risk software & service contracts university-wide.
- Collaborate with IT teams to identify automation opportunities using ServiceNow Integration Hub & Workato.
- Service as delegate to weekly Change Advisory Board to evaluate proposed IT changes.
Qualifications
- Masters in Information Systems Computer Science or related 3 years experience.
- Must have IT administration experience using Okta identity management Microsoft Entra Workato Banner ERP applications in higher ed setting.
- Experience required with SerivceNow development & administration workflow automation API integration techniques IT procurement & IT security documentation.
- Must have Workato Automation One and Two and SerivceNow CSA certifications.
Maximum Salary
USD $150000.00/Yr.
Minimum Salary
USD $123178.00/Yr.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Serving over 18,000 students across 30 undergraduate, graduate and professional schools, Touro is a leader in healthcare education.
