Client Services Representative II – 2nd shift

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference. Join us!

Job Description:
This job is responsible for resolving routine client requests through calls chats or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment ensuring accuracy using logic multi-tasking toggling between systems and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions resolving problems providing appropriate account maintenance and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review exception handling or further analysis
Reads frequent updates and learning materials often while on the call and implements into conversations with speed and accuracy
Complies with industry regulations bank procedures integrity levels of the departments system and financial controls

Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)

Hours Per Week:

Required Experience:

Unclear Seniority

Job Description:At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day.One of the keys to driving ...

Job Description:

Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference. Join us!

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review exception handling or further analysis
Reads frequent updates and learning materials often while on the call and implements into conversations with speed and accuracy
Complies with industry regulations bank procedures integrity levels of the departments system and financial controls

Skills: