Patient Advocate (Part-time Night Shift)

The Mesothelioma Center at () is the industry leader for patient advocacy searching for a dedicated and knowledgeable part-time Patient Advocate. This role will assist in guiding and supporting individuals and/or their families and loved ones through the complex healthcare journey associated with asbestos-related diseases while supporting the companys mission vision and values on a daily basis.

The work shift is 8 PM 12 AM EST (5 days a week that may alternate based on business need) to serve as a resource for patients seeking information outside of standard business hours.

Our preference is for training in the first 60 days to be in office part-time between the hours of 9 AM - 5 PM EST (up to 29 hours weekly).

The ideal candidate will possess deep knowledge of mesothelioma and related conditions as well as the various treatments and support systems available. A compassionate resourceful professional who is skilled at patient advocacy navigating healthcare systems and connecting individuals with the medical legal and financial assistance they need is required for this role.

Key Responsibilities

• Remain on-call and on-duty during the designated 8 PM 12 AM shift.
  • A varied schedule that could include nights weekends and holidays.
• Monitor the inbound support queue.
  • Answer all inquiries via phone calls forms live chats emails or other means.
  • Provide utmost customer care and professionalism when communicating with the patient and or the representatives of the patient.
• Identify and assess the patients need for resources and/or support.
• Assist patients their families or caregivers using a variety of communication methods such as phone calls texts or emails.
  • Ensure seamless communication with your point-of-contact and our support teams to optimize patient care and treatment outcomes.
• Maintain relationships that are built on trust.
• Assist patients in navigating insurance coverage financial assistance programs and other logistical aspects of their cancer treatment support and care.
• Make appropriate referrals for scheduling medical appointments financial support services ancillary services or other professional services.
• Maintain accurate and complete records of patient interactions in CRM.
• Ability to work collaboratively independently and/or remotely.

Qualifications & Experience

• Bachelors in business behavioral science healthcare or related field..
• 5 years of experience in Social Work Customer Service Advocacy or Healthcare Administration with strong knowledge of oncology.
• Financial navigation experience particularly in areas relevant to healthcare veterans rights and disability claims.
• Ability to work independently and in a collaborative environment using online meeting platforms like Google Meet and Slack.
• Proficiency with CRM systems Microsoft Office Suite and online communication tools.
• Strong problem-solving skills and the ability to prioritize patient needs effectively.

Why Join Us

• Make a meaningful impact by guiding patients and families through critical healthcare decisions.
• Work within a mission-driven team dedicated to advocacy and support.
• Engage in professional development opportunities and stay at the forefront of patient care advancements.
• Enjoy a collaborative and supportive work environment.

If you are passionate about patient advocacy and want to make a difference in the lives of those affected by asbestos-related diseases we encourage you to apply!