Front Desk Supervisor
We are currently searching for a Front Desk Supervisor for the Staybridge Suites Odessa TX.
Why Work With Us
We recognize efforts and reward results
Great benefits package including 401K
Promotional opportunities with a growing company
The Front Desk Supervisor is responsible for managing the Front Office operations to achieve customer satisfaction quality service and compliance with corporate/franchiser policies and procedures while exceeding financial goals. This position is responsible for the short-term planning and day-to-day operations of the Front Office Department.
Responsibilities:
Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards
Train schedule and support front desk staff; monitor performance and assist with onboarding
Handle guest concerns and resolve issues promptly and professionally
Review room inventory guest accounts and reports for accuracy
Maintain lobby front desk and public areas for cleanliness and presentation
Manage supplies key control and ensure secure cash-handling procedures
Collaborate with other departments to ensure smooth operations
Communicate effectively with the General Manager Director of Sales and assist with projects as assigned
Requirements:
Be able to manage time effectively complete required tasks on time
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by guests
Additional Requirements:
High School diploma or relevant job experience
Stable work history required
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Manager
Head Housekeeper Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each cu...