Quality Liaison

Quality Liaison

Louisville Lab

Summary:

The Quality Liaison is responsiblefordrivingNon-Conforming Event (NCE)managementandconformance toZRL Qualitychecklistsand policiesfor their location as well asprovidingcoordinationfor local Document Control. The primary focus is on investigating NCEsandOpportunities forImprovement(OFIs)developing and implementingCorrective/Preventative Actions(CAPAs) andsupporting thequality team indriving continuous improvement. This role serves as a subject matter expert in quality systems supports staff trainingof qualityrequirementstoolsand initiatives and collaborates withLab OperationsMedicalOperationsSupport and other supporting this position willbe responsible forprojectmanagingthequalityassessmentactivitiesparticipatingas anauditorin Quality Assessments and leading the lab Quality LiaisonutilizestheMediaLabweb-basedQuality Management Systemplatformfor daily operations andservesanadministrator for roleis also responsible for compiling and analyzingqualitymetricsforquality scorecardsfor their location.

Job Duties:

Oversee and project manage Non-Conforming Event Management for site. Collaborate with local management and subject matter experts to investigate and resolve Quality Improvement Tickets (QITs). Apply structured root cause analysis techniques (such as 5 Whys Fishbone Diagram etc.) to accurately identify underlying issues work with departmental and local leaders to develop and implement corrective/preventive actions (CAPAs) and when appropriate include Return on Investment (ROI) analysis using the Cost of Poor Quality calculator.

Conduct periodic comprehensive and weekly focused audits to maintain continuous quality conformance to ZRL checklist requirements for patient safety and assessment readiness. Coordinate onsite audits for location participate in other ZRL Quality Assessments as required and project manage and participate in the resolution of findings through Opportunity for Improvement (OFI) QITs.

Act as the sites Document Control specialist ensuring all documents are properly managed and compliant and maintaining an up-to-date local SOP manual for use during system downtime.

Deliver training to staff on Quality related programs tools philosophies and processes. Serve as subject matter expert to answer questions around document control NCEs good documentation practices temperature monitoring quality assessment program and quality related topics to ensure consistent compliance and excellence.

Manage the Man Overboard (MoB) program for location by overseeing the Man Overboard program. Coordinate the searches for missing samples using MoB form ensuring each incident is documented as a Quality Improvement Ticket (QIT) to facilitate tracking through resolution remediation and corrective action development.

Generate and communicate local quality metrics to inform Management Review KPI feedback.

Contribute to other quality improvement projects and fulfill other duties as assigned.

Education/Experience:

MinimumRequirements:

Requires anAssociates degree in scienceor related discipline or equivalent combination of experience and/or education.

Minimum oftwo(2)years on the bench in a veterinary or clinical understanding of most service lines and departments offered by the ZRL network to includeaccessioning chemistry hematology histology microbiology parasitologyurinalysisand cytology.

Preferred Experience:

Previousexperience inlaboratoryQuality Management.

Experience with Non-conformingEvent ManagementInternalAuditingand/orDocument Control.

Experience withMediaLab.

MLS/MT/MLS/CLSand/orRelevant ASQ Certification.

Technical Skills Required:

Proficient in the use of the Microsoft Office suite including Excel OutlookWordandPowerpoint.

Strong analytical and troubleshooting abilities and a flexible adaptable approach to shifting priorities and new challenges

Ability to apply established organizational policies to make decisions with minimal supervision.

Excellent written and oral communication skills.

Ability to work within a team and as an individual contributor in a fast-paced demanding and changing environment.

Candidatemustpossessflexibility to respond to constantly changing conditions and priorities.

Self-directed - can work remotely with little supervision on most tasks.

Excellent organization prioritization and time management skills can work effectively under pressure.

Exceptional attention to detail.

(Preferred) Advanced skillsutilizingExcel PowerBIand/or other software to generate andanalyzerreportspertaining tometrics raw data and other role related tasks.

Physical Position Requirements:

Able to work hours on a computer and tolerate computer screens

Ability to traveldomesticallyup to 5%.

Some irregular hoursas needed tocollaborate with Lab Operations teams.

Routine responsibilities may includestanding and/or walking for extended periods of time.

Full time

Regular

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