HR Service Center Representatives

Position Summary

The HR Service Representative Workday (Level 1) provides frontline HRIS production support serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues executing standard transactions and ensuring timely accurate service delivery in a high-volume environment.

Essential Functions / Responsibilities

• Serve as first-line support for Workday HRIS inquiries from Team Members and managers
• Monitor triage and resolve incoming cases using the case management system
• Perform routine data maintenance and corrections while ensuring data integrity
• Provision and deprovision user access in accordance with security standards
• Escalate complex or non-standard issues to Level 2 or leadership as appropriate
• Maintain accurate case documentation and meet service level expectations

Knowledge Of

• Core HR processes and basic HR data concepts
• Navigation and transactional use of Workday or similar HCM systems
• Case management workflows and service delivery fundamentals
• Data privacy confidentiality and access control principles
• Service level expectations in a shared services or HR operations environment

Ability To

• Accurately process routine Workday transactions with strong attention to detail
• Troubleshoot and resolve standard inquiries using documented procedures
• Prioritize and manage a high volume of cases in a deadline-driven environment
• Communicate clearly and professionally with employees and managers
• Escalate issues appropriately while maintaining thorough documentation

Education and/or Experience Requirements

• 13 years of experience in HR operations HRIS support or shared services
• Basic understanding of HR processes and data concepts
• Experience working in a high-volume customer-focused environment
• Strong attention to detail and commitment to confidentiality

Preferred Qualifications

• Experience using Workday or another HCM system
• Experience with case management tools
  
  

CLOSING

Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer
While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).