Enrollment Systems Manager

• Operational Management: Works collaboratively across departments to design document and execute admission processes when academic programs are developed or modified. Identifies opportunities to streamline workflows and improve operational efficiency. Leads process mapping efforts and develops standard operating procedures to ensure clarity and consistency.
• CRM Strategy & Implementation: Serve as a primary operational lead for CRM implementation configuration testing and ongoing optimization. Collaborate with IT vendors and cross-functional teams to support data migration workflow configuration user acceptance testing (UAT) and system enhancements. Ensure alignment between CRM SIS (Banner) and external systems such as Common App Apply Texas and other data integration tools.
• Systems & Data Management: Develop and maintain reports and dashboards for enrollment services leadership to support strategic decision-making. Maintain data integrity within the CRM SIS and external databases. Monitor data exchanges with external partners and troubleshoot integration errors. Ensure compliance with institutional policies and data governance standards.
• Change Management & Training: Support organizational change efforts related to system transitions and process updates. Develop training materials and conduct training sessions for admissions and enrollment of staff. Provide ongoing support to end users to maximize CRM adoption and effectiveness.
• Vendor & Partnership Coordination: Serve as a liaison between Enrollment Services and technology vendors. Coordinate communications related to system updates integrations and project timelines. Review communications publications and web content to ensure alignment with admissions policies and system functionality.
• Communication & Collaboration: Collaborate with university offices including Admissions Student Central Financial Aid Marketing Partnerships and IT to ensure coordinated communication strategies and seamless operational processes.
• All other duties as assigned

• Bachelors Degree required
• At least 35 years of experience in Enrollment Management higher education operations CRM administration or related field
• Advanced proficiency in CRM systems (Salesforce-based platforms preferred) and Student Information Systems
• Experience supporting CRM implementation system configuration data migration or major system transitions strongly preferred
• Demonstrated knowledge of the admissions lifecycle including recruitment strategies admissions review cycle application processing and yield management
• Ability to analyze complex business processes and translate them into system workflows
• Strong analytical skills with demonstrated ability to produce data-driven insights and recommendations
• Experience developing reports and dashboards using CRM or reporting tools
• Ability to effectively communicate and build rapport with team members stakeholders and end users throughout project lifecycles
• Ability to gain a broad understanding of university functions and use this perspective to align operational processes with institutional strategy
• Strong project management skills with the ability to manage multiple priorities and timelines
• Excellent analytical writing interpersonal and organizational skills
• Ability to work independently and as a member of a collaborative team
• Ability to articulate and model the Concordia University Texas mission vision and values
• Commitment to encouraging and supporting diversity inclusion and equity as a key component of becoming the premier university where the adventure of faith learning and life-changing experiences leads to meaningful work
• All CTX positions require mission-driven individuals who have a heart for the Gospel and are committed to the Concordia Distinctive our faith-based mission of empowering students from all backgrounds to lead lives of critical thought compassionate action and courageous leadership.

• Masters Degree or equivalent professional experience in enrollment systems data analytics or higher education operations preferred
• Experience with Banner Salesforce-based CRM platforms EAB Navigate 360 or similar systems preferred
• Experience working with data integration tools and external application platforms such as Common App or Apply Texas preferred

• Travels approximately 10% of the time
• Frequently works outside of regular office hours
• Prolonged periods of sitting at a desk and working on a computer
• Ability to occasionally lift pull or push up to 30 lbs.
• A valid drivers license with a clean driving record

Required Experience:

Manager