ProCare Customer Excellence Representative 1st Shift (Hybrid)

Kalamazoo, MI - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Schedule

1st Shift: Mon Fri 10:30am 7pm
Hybrid: 2-3 days/week in office
Overtime based on business needs

What you will do

As the ProCare Customer Excellence Representative you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

Engage with customers in a prompt accurate courteous and professional manner to foster positive business relationships and deliver high-quality customer service
Deliver high-quality customer service by responding promptly and professionally to inquiries supporting after-hours needs
Provide phone and email support for inquiries from sales teams and healthcare professionals
Perform Service Order Entry Data Cleansing and Invoicing for services using SAP and Salesforce
Process all tasks in alignment with relevant working practices and standard operating procedures
Offer after-hours support as needed depending on call volume or workload demands

What you need

Required

High School Diploma or equivalent
Two (2) years relevant work experience

Preferred

Experience in call center or customer-facing environment
SAP Salesforce experience

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Unclear Seniority

Work Flexibility: HybridSchedule1st Shift: Mon Fri 10:30am 7pmHybrid: 2-3 days/week in officeOvertime based on business needsWhat you will doAs the ProCare Customer Excellence Representative you will provide phone and email support to sales teams and healthcare professionals while managing service...

Work Flexibility: Hybrid

Schedule

1st Shift: Mon Fri 10:30am 7pm
Hybrid: 2-3 days/week in office
Overtime based on business needs

What you will do

As the ProCare Customer Excellence Representative you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

Engage with customers in a prompt accurate courteous and professional manner to foster positive business relationships and deliver high-quality customer service
Deliver high-quality customer service by responding promptly and professionally to inquiries supporting after-hours needs
Provide phone and email support for inquiries from sales teams and healthcare professionals
Perform Service Order Entry Data Cleansing and Invoicing for services using SAP and Salesforce
Process all tasks in alignment with relevant working practices and standard operating procedures
Offer after-hours support as needed depending on call volume or workload demands

What you need

Required

High School Diploma or equivalent
Two (2) years relevant work experience

Preferred

Experience in call center or customer-facing environment
SAP Salesforce experience

Travel Percentage: 0%

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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