AlphaGraphics of Round Rock

Key Responsibilities

• Serve as a primary point of contact for walk-in phone email and online customers.
• Build rapport with customers through professional friendly and solution-oriented communication.
• Accurately identify and document customer needs.
• Discuss client projects answer questions and know when to involve other team members.
• Provide options value-added services pricing and turnaround times.
• Create estimates enter orders complete transactions and process payments.
• Follow up on estimates and help close sales by asking for the order.
• Notify customers when orders are complete and handle follow-up communication.

• Project manage client orders by coordinating with internal team members vendors and clients to ensure deadlines are met.
• Track multiple projects at once helping keep others on task and aware of next steps.
• Document conversations procedures and project details clearly and accurately.
• Maintain organized files records and customer databases.
• Assist leadership with administrative tasks scheduling follow-ups and internal coordination.
• Maintain lobby and bindery area cleanliness organization and preparedness.

• Learn AlphaGraphics products services capabilities pricing and workflows in depth.
• Help implement new processes and procedures.
• Assist in training team members on updated processes tools and expectations.
• Help ensure processes are followed consistently and identify gaps or opportunities for improvement.
• Serve as a go-to resource for questions related to procedures systems and day-to-day operations.

• Develop a working understanding of design and production processes (hands-on operation of some equipment may be required at times).
• Communicate design and production concepts clearly to customers and team members.
• Stay curious and continuously build knowledge across multiple areas of the business.
• Support other departments as needed to keep operations flowing smoothly.

Desired Experience & Skills

• Strong verbal and written communication skills:
  • Comfortable speaking with clients in person and on the phone
  • Able to write clear concise emails messages and internal documentation
• Strong organizational skills:
  • The ability to manage multiple projects simultaneously
  • High attention to detail and ability to follow and help enforce processes and procedures
• Strong computer skills with the ability to quickly learn new software and systems
• Ability to perform basic business math accurately
• Problem-solving mindset with the ability to present solutions tailored to each situation
• Self-starter who takes initiative asks questions and seeks clarity when needed
• Comfortable working in a fast-paced environment with changing priorities

• Success and growth in one or more of the following roles:
  • Customer Service Representative Inside Sales or Account Manager
  • Administrative Assistant
  • Project Management
• Familiarity Interest or Passion in:
  • The print and/or sign industries - including methods and terminology
  • Design art and/or advertising/marketing
  • Project Management and/or Administrative Services

• Professional in appearance attitude and actions
• Genuinely enjoys helping customers and supporting teammates
• Approachable empathetic and able to build trust quickly
• Organized dependable and proactive
• Comfortable being in the middle coordinating people projects and information
• Curious and eager to learn many aspects of the business
• Resilient and calm under pressure
• Invested in personal growth and the success of the company

AlphaGraphics of Round Rock is independently owned and operated company that specializes in commercial marketing design signage and visual print communication and technology solutions. We pride ourselves on our guiding principles:

• Our dedication to quality is evident in all we
• We build the solutions so our clients can conquer their objectives
• Providing value is more important than closing a sale
• We supply the fuel for you to step-up your communication game
• With us you always get more than you expected

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview hire manage and pay the employees hired for positions in a specific local location (center) through their specific business.