Customer Experience Executive
Share
Job Location:
Gloucester - UK
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
The Role Customer Experience Executive
PIB Group are looking for a Customer Experience Executive within their U&D division within Gloucester to be the first port of call for their customers where you will be handling inquiries complaints and support requests primarily via phone and live chat.
You will be responsible for providing product information resolving issues processing transactions and building trust with customers through the excellent service you deliver.
What youll be doing:
- Handle queries through inbound and outbound contact end-to-end ensuring accurate advice compliant outcomes and timely resolutions for our customers.
- Provide excellent customer service with empathy and understanding at the core.
- Work effectively as part of a diverse team to deliver our SLAs to our partners and customers.
- Execute critical processes accurately (e.g. policy changes renewals cancellations refunds complaints triage).
What were looking for:
- Confident in speaking to people and building rapport.
- Natural problem solver.
- Ability to learn new systems and processes.
- Active listener.
What You Will Get:
- Competitive package and benefits.
- Supportive and friendly team.
Why PIB Group
PIB Group is one of the UKs fastest-growing insurance businesses offering real career progression professional development and a collaborative culture where your work truly matters.
We encourage our people to be collaborative with entrepreneurship at our core. We are a fast-paced growing organisation and an exciting place to be.
We also value ambition and creative thinking. You dont have to tick every box to apply if you bring fresh ideas and a drive to grow wed love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race colour gender religion disability age sexual orientation or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process please reach out to
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
PIB is a growing group of insurance advisory businesses. Launched in 2015, we have grown rapidly through acquisitions and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.
