Implementation Consultant I

Location: Remote UK with occasional travel to our UK headquarters:

Eden House Whisby Road Lincoln LN6 3DG

About ECI Software Solutions
At ECI we build software that supports merchants in the Timber and Building Material Supply industries. These organizations make real products and real impact every single day. Our ERP solutions give them control over their processes insight into their performance and the ability to grow with confidence. Clear information and smart workflows that help instead of complicating. That is what we stand for.

We work for companies that invest in craftsmanship and innovation. They deserve technology that makes their work smarter and future proof. Our software does exactly that by helping them plan produce and deliver efficiently and sustainably.

Within ECI you will find a mix of experienced professionals and new talent with fresh ideas and ambition. Knowledge sharing development and teamwork are part of our everyday culture. We are open supportive and focused on achieving success together.

It is no coincidence that we have received the Great Place to Work award five years in a row. It reflects how we invest in people provide opportunities and create an environment where everyone can feel valued and can grow.

About the role
Were looking for an Implementation Consultant who enjoys working with customers solving problems and delivering successful ERP implementations. You will guide clients through the full implementation process of our software ensuring they get the most value from our technology. This is a hands-on role where you combine technical knowledge with strong communication skills.

What youll do
You will take responsibility for implementing ECI solutions for new customers. Your work includes:
Acting as the primary representative for new customers during implementation
Leading workshops to map current and future business processes and perform gap analysis
Gathering requirements and translating them into system design
Configuring and testing the system according to specifications
Managing data migration and validation
Supporting go-live and providing post-implementation consulting
Training users and sharing best practices
Reporting on activities and time spent
Identifying and managing potential issues in coordination with the project manager

Who you are
You bring curiosity technical understanding and confidence in working with business systems and customers. You communicate clearly enjoy collaboration and are comfortable taking ownership.

Were looking for
A BA or Masters degree in Business Accounting Supply Chain Information Systems or equivalent
13 years of experience in software implementation or consultancy
Strong understanding of Timber Builders or Plumbers Merchant environments covering both Counter sales and Yard/Warehouse logistics
Ability to present complex concepts clearly to users with varying technical expertise
Excellent organizational skills and attention to detail
Strong written and verbal communication skills in English

ERP experience is strongly preferred.

What we offer
Clear growth opportunities as our European organization scales
Hybrid working possibilities
Competitive benefits including pension
A workplace with around 60 colleagues and an engaged professional team
The chance to work on impactful projects and help customers succeed
Training budget and access to our Learning & Development platform with over 16000 online courses