Homeowner Support Representative

About Unlock

Unlocks mission is to unleash the power of home equity to enrich peoples lives. We do this through a financial solution called a Home Equity Agreement or HEA an entirely new way to access and utilize home equity. Were not a lender so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. Were beyond passionate about helping our customers build greater financial resiliency. We are mission driven consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Homeowner Support Representative (HSR) is a critical member of the Unlock Technologies team responsible for the initial engagement with prospective homeowners. As the first point of contact the HSR must effectively introduce Unlocks Home Equity Agreement (HEA) solution building rapport and identifying homeowner needs with a consultative approach. This role requires HSRs to demonstrate sales acumen empathy and resilience to generate qualified leads that fuel the companys growth contributing directly to Unlocks mission of providing innovative debt-free financial solutions for homeowners.

What youll do

• Effectively manage an individual lead database and pipeline according to company contact standards.
• Conduct high-volume outbound calls and handle inbound inquiries via phone email and live chat to engage prospective homeowners and provide prompt professional support.
• Support the sales team by managing document collection through phone text email and CX portal requests ensuring a seamless and efficient process.
• Deliver compelling introductions to Unlocks HEA product clearly explaining its benefits compared to traditional home equity loans.
• Qualify leads by assessing homeowner needs financial situations and readiness to engage further in the sales process.
• Schedule appointments for senior sales consultants ensuring a smooth transition of qualified leads.
• Maintain detailed and accurate records of all homeowner interactions within the CRM system.
• Collaborate with sales consultants and marketing teams to refine sales strategies and improve homeowner acquisition efforts.
• Meet or exceed monthly performance targets related to call volume lead conversion and appointment setting.
• Continuously improve knowledge of Unlocks products market trends and competitors to effectively position HEA solutions.

What were looking for

• High school diploma or equivalent required.
• 1 years experience in sales customer support or a similar role involving high-volume customer interactions.
• Strong communication skills both verbal and written with the ability to engage and persuade.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Previous experience in financial services mortgage or real estate industries is preferred.
• Familiarity with home equity products is a plus.
• Must be located in the Phoenix AZ metro area.

What we offer

• Pay rate of $24.50 per hour
• Discretionary time off for rest and recharge
• Comprehensive health plans covering medical dental and vision fully funded by us
• 4% employer match to your 401(k) contributions

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances.