IT Help Desk Junior (Hybrid)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
IT HELP DESKJUNIOR (HYBRID PORTO)
Portuguese company hires for hybrid position
Location: PortoPortugal
Only candidates already basedin Portugal will be considered
Work Model: Hybrid
Language Requirements:French (Native/Fluent mandatory)
Seniority: Júnior (0-3years)
Sector: Banking
Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success
An international organization is looking for a Junior ITHelp Desk Technician to join its Application Support Team in Porto.
This is an excellent opportunity for early-careerprofessionals who want to grow in a structured dynamic and customer-focusedIT environment.
Your Mission
Handle incoming requests(phone email ticketing systems) from internal and external stakeholders
Ensure high-quality customer support andsatisfaction
Manage incidents service requests and complaintsfollowing defined quality & security standards Guarantee data confidentiality and professionalsecrecy
Report anomalies incidents and systemmalfunctions
Contribute to process improvement and knowledgesharing
Help maintain and update operational procedures
What Were Looking For
- Knowledge of incident management & customer support techniques
- Experience handling calls emails and service tickets
- Strong communication and interpersonal skills
- Team-oriented mindset with adaptability
- Resilience and results-driven attitude
- Familiarity with IT tools and support systems
- Ability to use decision-making and management tools
- French Native or Fluent (mandatory)
Why Apply
Ideal entry-level opportunityin IT Support
International and structured environment
Hybrid work model in Porto
Exposure to professional IT service standards
Career growth in Application Support
If you are fluent in French and looking to start or growyour career in IT Help Desk / Application Support this role offers theright balance of learning responsibility and professional development.
Keywords required on CV:
IT Help Desk Application Support Incident ManagementService Desk Customer Support Ticketing Systems Technical SupportTroubleshooting IT Operations French Fluent Hybrid Porto DataConfidentiality Process Improvement
#CI - PROC26116
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
