Fulfillment Specialist (Reliever)
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
With 75 years of experience our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds even in the most dangerous places inspired by our Christian faith.
Come join our 33000 staff working in nearly 100 countries and share the joy of transforming vulnerable childrens life stories!
Key Responsibilities:
The Fulfillment Specialist (Reliever) successfully secures donor and new sponsor acquisitions by delivering superior customer service and support through various communication channels such as phone SMS email social media web chats and messaging apps. S/he delight donors and sponsors by providing a smooth and wonderful start to their sponsorship journey.
This is fixed-term engagement for five (5) months based in Quezon City.
Major Responsibilities:
- Actively follow-up potential sponsors and donors thru calls SMS and email to gather sponsor information and educate them about WV child sponsorship.
- Promptly and clearly respond to prospect sponsors and donors concerns inquiries and/or requests including acknowledgement of donations following the approved business process.
- Coordination with other teams: (1) Finance to monitor and track payments & (2) Donor Care team to endorse list of new sponsors for welcome call.
- Process completed sign-ups including sending of welcome kits to newly acquired sponsors and encoding of generated data of child sponsorship.
- Generate list of donor transactions sort and assign to teams.
- Provide report to the Online Marketing Officer for daily income during emergency appeals.
- Proactively think of ways to improve business processes and strategies that will lead to enhanced donor service and positive impact in customers experience.
Qualifications:
- Bachelors degree in marketing Business Administration Public Relations or other related course with equivalent substantial experience in relationship marketing and/or key accounts management.
- At least 2 years of experience in contact center customer service.
- Knowledge and skill in online marketing and communications. Experience in digital and/or e-commerce customer service.
- Good communication skills (verbal and written).
- Good interpersonal and problem solving skills.
Applicant Types Accepted:
Local Applicants OnlyRequired Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
World Vision International, Christian relief and development organisation, dedicated to helping the most vulnerable children overcome poverty and experience fullness of life.
