Guest Service Agent-3
Share
Job Location:
McLean, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
As a Guest Service Agent youll be the dynamic first impression and problem-solving hub of our facility expertly greeting visitors managing building services and coordinating everything from temporary badges to maintenance requests. This fast-paced role puts you at the center of daily operations where youll anticipate client needs resolve service issues across multiple departments and collaborate with facility management teams to deliver seamless world-class experiences that keep our workplace running flawlessly.
On-site: McLean VA
Key Responsibilities
Greet / host / provide support for guests visitors and employees
Issue temporary badges
Building/Campus/Area information center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including: janitorial mailroom copier services parking badging and conference rooms. Submit work orders through appropriate channels.
Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage lost & found and umbrella management
Works collaboratively within the facility management and transportation team
Anticipates and responds to Clients needs and concerns
Identify potential risks and escalate to ensure no incident or disruption to the Clients operations
Additional job duties as requested
Qualifications
High school diploma or general education degree (GED);
2 years experience in Hospitality Soft Services or Operations and/or knowledge of commercial real estate industry preferred.
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative integrity and good judgement.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Strong Customer Service Skills
Proficient skills in Microsoft Office Suite (Excel Work PowerPoint Visio Outlook and Access).
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site McLean VAIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
