Junior Account Manager (Remote) Client Success

Moscow - Russia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Youll support our clients while we source and deliver products from Asia to Western Europe. Your job is to keep communication clean keep tasks moving and make sure clients always know the next step.

Tasks

Reply to client messages (email / WhatsApp) in a clear friendly professional way.
Send weekly status updates using our template (whats done whats next what we need).
Collect missing info from clients (specs quantities deadlines delivery info).
Spot issues early (delays missing approvals unclear specs).
Escalate to your manager fast with facts options.
Help keep everything organized so nothing gets missed.
Maintain clean records: quotes approvals product specs shipping details.
Use templates and checklists consistently.
Suggest small improvements when you see repeat problems.

Requirements

1 year in a coordination role (customer support operations assistant PM account support)
or strong internship / trainee experience with proof you can handle responsibility
Strong written spoken English
Very organized and detail-focused
Reliable: you dont disappear you follow through

Nice-to-have

Any experience with e-commerce sourcing manufacturing logistics
German language
Experience with clients (B2B or B2C)

Benefits

Remote-first (work from anywhere)
Paid onboarding weekly mentorship
Clear growth path (Junior Account Manager Senior)
Monthly performance bonus (based on communication follow-ups)
90-day salary review (raise if you hit targets)
Tools/equipment or internet support budget
Annual learning budget (courses/certifications)

Youll support our clients while we source and deliver products from Asia to Western Europe. Your job is to keep communication clean keep tasks moving and make sure clients always know the next step.TasksReply to client messages (email / WhatsApp) in a clear friendly professional way.Send weekly stat...