Senior Staff Editor
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Senior Staff Editor
Why We Have This Role
Qualtrics is in the middle of a brand transformation and a multi-year AI strategy. As we scale our content production and invest in brand building we need someone who can be the fastidious champion of our verbal identitynot just editing words but elevating how the entire company writes. This isnt a traditional copy editing role. Youll set the standard for written quality build the systems that ensure consistency across every surface and train teams to write in a way that makes Qualtrics unmistakably Qualtrics. Youll work across Go-to-Market and Product teams to create brand continuity and ensure content quality.
How Youll Find Success
- Deep editorial judgment. You know the difference between good writing and great writing. Youve seen enough to have impeccable taste and you can articulate why something works or doesntfrom sentence-level mechanics to developmental structure.
- Authority with empathy. You can set high standards and enforce them without alienating people. You influence across teams train with clarity and build systems that make it easier for others to do the right thing.
- Systems thinker. You dont just fix individual pieces of contentyou create the style guides frameworks and training materials that prevent problems at scale. You think about governance not just edits.
- AI fluency. Youre comfortable working with generative AI in content workflows. You can assess AI outputs critically understand where they succeed and fail and build documentation that makes AI tools smarter over time.
- Hands-on practitioner. Youre not above fact you regularly get your hands on content to stay sharp and set the example. You balance strategic oversight with tactical execution.
How Youll Grow
- Shepherd the next chapter of our brand. This is a highly visible role that will champion a major evolution in our brand voice as well as establishing and governing style guidelines.
- Lead cross-functional alignment. Youll work across Marketing Product and UX to create verbal identity continuity both in the product and across all public facing materials.
- Build something new. This role is pioneering. Youll define what editorial stewardship means for a company with an ambitious AI strategy creating frameworks and systems that will set the standard for others. Youll be on the front lines of how we thoughtfully apply AI to content production.
Things Youll Do
- Establish and maintain our written brand standards. Be the go-to for questions about our brand voice. Create our writing style guide (mechanics usage/word choice tone). Evolve all foundational verbal identity assets as needed over time.
- Validate and refine AI use cases for content production. Work closely with our AI Marketing Operations team to assess the quality and accuracy of AI outputs. Build training documents and examples that tune our AI tools to write and edit in ways that match our brand standards.
- Edit high-stakes content. Review and refine choice pieces across marketingparticularly content that requires elevated quality strategic positioning or represents the brand at critical moments. From time to time you may pitch in on some writing too.
- Build editorial systems that scale. Create frameworks checklists and resources that help teams self-serve and maintain quality without constant oversight. Make good writing the path of least resistance. This includes training full-time employees and vendors on how to write on brand.
- Drive brand continuity. Partner with UX and Content Design teams to ensure our verbal identity is consistent across GTM and product experiences. Build the systems and documentation that make cross-functional alignment sustainable.
What Were Looking For On Your Resume
- Deep experience writing and editing for B2B techfrom proofreading and copy editing to developmental editing. Youve worked across content types and have a strong sense of what good looks like.
- Youve previously created or been responsible for enforcing editorial style guides. Youre detail-oriented and understand the difference between a writers skill set and an editors skill set.
- Experience teaching training and managing change across teams. Youve influenced how people work and can get buy-in from stakeholders who dont report to you.
- Familiarity with AI in content production workflows. Ideally youve experimented with or built processes around generative AI.
- Track record of independently planning and executing complex impactful projects with multiple stakeholders.
- Intellectual curiosity in staying current across the evolving marketing landscape to drive innovation and maintain relevance.
What You Should Know About This Team
- Our team is passionate about storytelling and dedicated to creating impactful content that resonates with our audience.
- We value collaboration creativity and innovation and we believe in fostering an inclusive environment where every team member can thrive and contribute to our mission.
- We create content and campaigns that inspire our desired audiences and shape the market.
- We think local and scale globally. We build plans that will be effective across geographies.
Our Teams Favorite Perks and Benefits
- Hybrid work model with 3 days in-office collaboration and flexibility for remote or alternative work locations up to 2 weeks per year
- Access to extensive learning and development resources supporting career growth and skill advancement
- Inclusive Employee Resource Groups (Q-Groups) supporting diverse communities and fostering belonging
- Comprehensive health and wellness benefits to support your well-being
- Company-wide focus on meaningful work that lowers the worlds tolerance for bad experiencesbecause what we build makes a difference
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
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For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement mental health benefits and an experience bonus. For a detailed look at our benefits visitQualtrics US Benefits.
Washington State Base Annual Pay Transparency Range
$171000$224000 USD
Required Experience:
Staff IC
Key Skills
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
