Customer Service Representative Odessa, TX

Odessa, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Process Solutions Integration (PSI) a SunSource company is the one source supplier for instrumentation & filtration products with the relationships skills and infrastructure to deliver the products and services for all of your applications.

The Role

Were looking for a reliable detail-driven Inside Sales / Customer Service Representative to help keep our operation moving. Youll manage the full lifecycle of customer orders quotes order entry vendor purchasing and follow-up while supporting our outside sales team.

If youre the type who spots a wrong part number immediately (and fixes it before anyone else sees it) youll fit in well our environment small mistakes turn into big problems fast. Accuracy is not optional.

This is primarily a desk-based position but were a team-first branch. During busy periods occasional light warehouse support may be needed.

Essential Functions

Respond to customer inquiries via phone email and in-person

Process orders quotes and returns using Epicor Prophet 21 ERP

Research and resolve order/delivery issues professionally

Communicate clearly with customers vendors and outside sales

Create and manage purchase orders with vendors

Proactively follow up on open POs and communicate delivery updates

Assist in the warehouse during peak periods as needed

Requirements

High school diploma or equivalent

Strong attention to detail and organizational skills

Precision-driven you double-check verify and dont guess

Computer literatecomfortable with Microsoft Office / Windows

Excellent communication and problem-solving abilities

Able to manage high volume without letting details slip

Experience in industrial distribution or related technical industries preferred

ERP experience preferred (Epicor Prophet 21)

What We Offer

Competitive pay

Comprehensive benefits: medical dental vision and 401(k)

Paid time off and holidays

Supportive team where your accuracy and dependability truly matter

Equal Opportunity Employer including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process please contactemailprotectedto request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click herefor additional information. (For Illinois E-Verify information click here aquí). Sun-Source Privacy Policy#processsolutionsintassc

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority