Cemetery Services Specialist

• Acting as a cemetery services counselor coordinates supports and meets with bereaved families seeking assistance with the Districts interment provisions procedures and services; schedules meets with and escorts families to grave sites; presents and provides information regarding burial plot options and selections details and available dates and times for burial services flower arrangement requirements coordination with clergy and related burial services; assists and arranges for disposition of remains selecting cemetery service options finalizing contracts and collecting fees and payments.
• Plans schedules and coordinates requested burial services with funeral homes and mortuaries; coordinates deliveries of burial liners and vaults; confers with clergy and funeral service officiants; presents and provides certificate of interment rights and other District services to the public; serves as primary District liaison from service initiation through completion of planned amenities and arrangements; schedules and confirms delivery and proper placement of headstones; organizes and ensures interment locations are readied for interment services.
• Responds to and provides assistance to the public from phone calls emails or walk-ins with information concerning cemetery prices availability appointments and to resolve complaints concerns or issues.
• Verifies posts and records a variety of financial transactions related to the customer service process including expert level administration of the Districts Customer Relations Management (CRM) program; documents maintains and generates a monthly reporting of interments services interment lot sales and cemetery markers received and installed.
• Prepares and maintains a variety of ledgers registers and journals in accordance with established District and departmental records and account policies and procedures; reconciles transactions and payment and fees receipts as required; identifies and isolates discrepancies and resolves variances; maintains and monitors accounts for fees and payment for accuracy; maintains and updates departmental accounting and financial records.
• Composes drafts and develops a variety of documents including detailed and complex correspondence forms memos reports and specialized documents for the Cemetery Services Manager; proofreads materials for accuracy completeness formatting and word usage including grammar punctuation and spelling.

• Performs related duties as assigned.

• Deliver customer service at an expert level including dealing with highly charged emotional interactions conflict resolution and rapport building.
• Communicate clearly and concisely both orally and in writing using appropriate English and Spanish grammar and syntax.
• Handle public inquiries complaints and requests for information.
• Independently organize work set priorities meet critical deadlines and follow-up on assignments.
• Use tact initiative prudence and independent judgment within general policy and procedural guidelines.
• Effectively provide staff leadership and work direction.
• Maintain confidentiality of information received.
• Understand scope of authority in making independent decisions.
• Perform detailed account and financial office support work accurately and in a timely manner.
• Make accurate arithmetic financial and statistical computations.
• Understand interpret and apply all pertinent laws codes regulations policies and procedures and standards relevant to work performed.
• Effectively use computer systems software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Provide world-class customer service while maintaining and fostering friendly and collaborative work environments and relationships with the public and staff.

Any combination of training and experience that would provide the required knowledge skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Principles of customer service and effective communication.
• Techniques for providing a high level of customer service by effectively dealing with the public vendors contractors and District staff.
• Principles of providing functional direction and training.
• Business administrative policies and procedures.
• District policies and procedures.
• Terminology and practices of financial and account document processing and record-keeping including accounts receivable and accounts payable.
• Applicable Federal State and local laws rules regulations ordinances and organizational policies and procedures relevant to assigned area of responsibility.
• Principles and practices of data collection and report preparation.
• Business letter writing and the standard format for reports and correspondence.
• Mathematical principles.
• Complex record-keeping principles and procedures.
• The structure and content of the English and Spanish language including the meaning and spelling of words rules of composition and grammar.
• Modern equipment and communication tools used for business functions and program project and task coordination including computers and software programs relevant to work performed.

• Deliver customer service at an expert level including dealing with highly charged emotional interactions conflict resolution and rapport building.
• Communicate clearly and concisely both orally and in writing using appropriate English and Spanish grammar and syntax.
• Handle public inquiries complaints and requests for information.
• Independently organize work set priorities meet critical deadlines and follow-up on assignments.
• Use tact initiative prudence and independent judgment within general policy and procedural guidelines.
• Effectively provide staff leadership and work direction.
• Maintain confidentiality of information received.
• Understand scope of authority in making independent decisions.
• Perform detailed account and financial office support work accurately and in a timely manner.
• Make accurate arithmetic financial and statistical computations.
• Understand interpret and apply all pertinent laws codes regulations policies and procedures and standards relevant to work performed.
• Effectively use computer systems software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Provide world-class customer service while maintaining and fostering friendly and collaborative work environments and relationships with the public and staff.

• Standard indoor office setting with the use of standard office equipment including a computer with normal levels of noise characteristic of an office.
• Occasional cemetery grounds work in escorting families to burial sites.

• Ability to work in a standard office setting and use standard office equipment.
• Ability to read and revise materials both in print and on a computer screen.
• Ability to communicate with coworkers and customers both in person and over the telephone.
• Standing in work areas.
• Walking between work areas and District grounds.
• Ability to access enter and retrieve data using a computer keyboard or calculator and operate standard office equipment.
• Bend stoop kneel reach push and pull drawers to retrieve and file information.
• Ability to lift carry push and pull materials and objects up to 10 pounds.

• Attention to Detail Accomplishes tasks with thoroughness and accuracy.
• Communication Effectively conveys and exchanges thoughts opinions and information verbally and in writing.
• Initiative Assesses and initiates tasks independently.
• Reliability & Commitment Shows commitment dedication and accountability in ones work and follows through on all projects goals and aspects of ones work.
• Results Orientation & Execution Manages time and priorities effectively.
• Inclusiveness Respects and values working in a diverse environment.

• Cafeteria Plan: $1800/month
• Health Insurance: CalPERS Medical
• Dental and Vision Insurance
• Life Insurance
• Section 125 Plan
• 457 Savings Plan
• Medical/Dependent Care FSA
• Ancillary Benefits: Accident Cancer Critical Illness
• Retirement: CalPERS Retirement (Classic 2% @ 60 PEPRA 2% @ 62)
• Vacation: 10-15 days annually
• Sick Leave Accrued: Per California Law. Sick leave accruals are capped at 200 hours.
• Holidays: 13 paid per year
• State disability insurance

• Appraisal Process (Pass/Fail) After the closing deadline applications will be screened in relation to the criteria indicated in this announcement. This process may also include various interviews and/or a skills assessment exam to rank applications and to prepare a Qualified Candidate List.

• Phone Interview Exam (Pass/Fail) Candidates who pass the application assessment will be invited to a Phone Interview Examination to evaluate training experience and other job-related qualifications for the position. The Interview will be conducted by phone and is tentatively scheduled to begin on March 9 2026.

• In-Person Interview Exam Candidates who pass the Phone Interview assessment will be submitted to the hiring manager for further consideration. All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to The Coachella Valley Public Cemetery District is not responsible for failure of internet or email in submitting your application forms. Candidates who may require special assistance in any phase of the application or selection process should advise District management by emailing

Coachella Valley Public Cemetery District is an Equal Opportunity Employer.