Implementation Consultant I

As an Implementation Consultant you will be responsible for the onboarding experience for all Propertyware or Buildiums newest and existing customers assisting with data import and account setup add-on services setup and training and education on how to use the software and integrate Propertyware or Buildium into their business. You will work cross-functionally with Product Marketing Sales and Customer Care teams to help create a frictionless process for our customers. Lastly you will also advocate the utilization of Propertyware or Buildium features and functionality to maximize their businesss growth potential.

• Outreach to all new customers assigned conducting kickoff calls and orientation to the onboarding program.
• Create and execute a customized onboarding plan for customers inclusive of setting accounting and go-live dates and an agreed-upon graduation plan.
• Assist with data import (automated or manual) and quality check the customers data.
• Set expectations for turnaround times and maintain a light project plan for the customer.
• Set up and train on add-on services as applicable
• Proactively provide additional training to new customers who are struggling or in danger of churning.
• Maintain a current in-depth knowledge of the functions and special features of Propertyware and be able to effectively transfer this knowledge to a wide range of users.
• Build a connection with clients to promote client engagement and prevent them from churning.
• Continue to iterate on the program using your personality and voice to create a memorable onboarding experience.

• With at least 2 years experience in Software Implementation and Training
• High level of energy and enthusiasm a desire to wow the customer and a passion for being part of a hard-working team
• Comfortable on the phone with training session
• Experience working well in a team environment.
• Strong attention to detail and highly accountable
• Demonstrated empathy with challenges our customers face.
• Outstanding communication and interpersonal skills verbal and written.
• Ability to multi-task in a fast-paced environment balancing quality and progress.
• Self-motivated works independently has good judgment and consistent follow-through.
• Strong product knowledge and ability to stay on top of new product releases.
• Basic understanding of Salesforce.
• Must be willing to work in a fixed Night Shift schedule.
• Must be willing flexible in terms of Work Arrangement (Work on Site Work from Home or Hybrid Set Up)

Preferred Skills:

• Four-year degree or equivalent work experience preferred.
• Affordable housing experience preferred.
• Experience working in a sales environment a plus; knowledge of the sales cycle.