Japanese Keigo Bilingual Customer Support Specialist (US)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Japanese Keigo Bilingual Customer Support Specialist you will support both learners and course creators using a global online learning platform. You will manage customer inquiries technical concerns and platform-related requests through tickets and phone support delivered in professional honorific Japanese.

Our partner is a U.S.-based education technology company transforming how people learn by connecting millions of learners with expert-led online courses across professional technical and personal development topics. Through innovative technology and accessible learning experiences the platform empowers individuals and organizations worldwide to build new skills anytime anywhere.

You will serve as a key point of contact for users in the Japanese market ensuring smooth learning experiences while also reviewing uploaded course content to maintain platform quality standards and customer satisfaction.

What Youll Do:

• Provide professional and empathetic support via email phone and internal tools
• Assist learners with account access course navigation purchases and technical concerns
• Support instructors with course uploads platform tools and publishing requirements
• Review course submissions to ensure alignment with platform quality and policy standards
• Troubleshoot platform or technical issues and provide solutions or workarounds
• Stay updated on product features policies and platform enhancements
• Collaborate with internal teams to escalate bugs and improve user experience
• Participate in short-term operational or quality improvement projects

What We Expect From You:

• 1 year experience supporting Japanese customers
• Near-native written English proficiency
• Strong command of Honorific Japanese (Keigo)
• Excellent customer empathy and communication skills
• Strong attention to detail and analytical thinking
• Ability to interpret user intent and resolve ambiguous issues
• Comfort handling challenging conversations professionally
• Strong technical literacy across web platforms mobile apps and digital tools
• Ability to work independently in a remote environment
• Flexibility with schedules and shifting work hours
• Experience with CRM platforms (Zendesk) and bug-tracking tools (JIRA) is a plus

What Youll Get In Return:

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical dental and vision options
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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