General Manager, Marketplace

About CharterUP. CharterUP is transforming the $450 billion group transportation and mobility market with an AI native platform that powers modern charter shuttle and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies CharterUP connects enterprises institutions and event organizers to thousands of bus operators nationwide while increasingly serving as the operating system for large scale shuttle and transit programs across airports campuses industrial sites and major events.

Through real time availability transparent pricing intelligent routing and AI driven dispatch and optimization CharterUP replaces a fragmented and opaque industry with automation accountability and scale.

Why Join Us

• Innovative Impact: Be part of the team thats revolutionizing group travel setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc. theres no better time to join our dynamic growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech all while working in a remote-first environment with a tech hub in Austin TX.
• Funding and Stability: Our $60 million Series A funding was just the startwere poised for even greater expansion and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently ensuring long-term stability.

About the Role

Title: General Manager Marketplace

Reports to: CEO

Location: Remote

CharterUP is hiring a GM Marketplace to own the Marketplace business end to end and operate hands on across the commercial and product engine. Marketplace was CharterUPs original growth driver represents a significant portion of company revenue and remains essential to long term enterprise value. While the organization has expanded into enterprise multi year shuttle programs and additional components Marketplace is still in a growth stage. This role carries full accountability for Marketplace performance including revenue growth contribution margin cost of sales product integration and operating leverage.

Why We Are Hiring For This Role

We are hiring a product minded analytics driven General Manager to run Marketplace as a full business. This role is responsible for translating recurring customer pain points into scalable repeatable solutions instrumenting performance with rigorous commercial analytics and building the operating cadence automation and mechanisms required to improve efficiency predictability and long term enterprise value.

This Is a Business Owner Role

This is a true GM and operator seat. Marketplace Sales will report directly into this role but the scope extends well beyond sales execution. While sales leadership focuses on frontline execution coaching and talent development the GM owns how the Marketplace business works end to end including pricing and packaging funnel design conversion economics productization automation and operating systems. The role remains deeply embedded in Marketplace workflows and customer feedback loops with accountability for designing systems that materially improve scale profitability and reliability.

How This Role Fits

The GM leads Marketplace Sales while owning the broader Marketplace business architecture across productization analytics unit economics and cross functional execution with Product Engineering Data Science and Operations. This role serves as the single accountable owner for tradeoffs prioritization and results with broad executive partnership as the organization scales. Success is measured by Marketplace growth margin expansion operating leverage and the ability to scale without linear headcount growth.

What Youll Do

Productize Marketplace Solutions (Core)

• Turn recurring customer needs into structured repeatable Marketplace offerings
• Define target segments value propositions and clear standards for success per offering
• Package solutions for scale including positioning enablement pricing logic and delivery requirements
• Partner with Marketplace Sales leadership to drive adoption and consistency in how solutions are sold and delivered

Marketplace Growth Architecture

• Design and own the scalable growth model for Marketplace
• Increase revenue throughput through workflow leverage and automation
• Improve funnel conversion cycle time and customer retention
• Identify structural levers to drive sustainable year over year growth
• Build an enterprise go to market motion within Marketplace in partnership with Sales leadership
• Prioritize high volume segments and create repeatable plays to increase predictability and retention

Sales to Product Integration

• Establish disciplined feedback loops between Marketplace Sales and Product
• Translate frontline friction and customer signals into clear product priorities
• Partner with Product and Engineering to reduce manual quoting routing and booking
• Drive adoption of new tools and workflows across the Sales organization

Automation and Efficiency

• Define which workflows should be automated versus human assisted
• Support development of AI enabled booking and conversational workflows
• Increase the percentage of bookings processed with minimal human intervention
• Improve cost of sales without compromising customer experience

Commercial Analytics and Operating Cadence

• Instrument Marketplace performance across funnel metrics pricing margin and productivity
• Establish dashboards and a consistent weekly business review cadence
• Improve forecasting accuracy and forward visibility
• Lead structured experimentation across pricing packaging and workflow design

Margin and Economic Discipline

• Identify and eliminate sources of margin leakage
• Improve pricing discipline and consistency
• Support strategic decisions that increase contribution margin
• Balance growth with sustainable unit economics

What Youll Bring

• Experience leading growth strategy or general management for a marketplace two sided platform or high volume SaaS or tech enabled business
• Direct exposure to P&L ownership or full business unit economics
• Deep partnership experience with Product and Engineering teams
• Strong analytical foundation with comfort in data modeling experimentation and metrics driven decision making
• Experience improving pricing funnel conversion sales productivity or operating leverage
• Ability to influence senior stakeholders and drive alignment across functions

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Video call: Final Case Study/Presentation
• Step 5 - Offer & Background Check
• Welcome aboard!

Global Benefits & Perks at CharterUP

We believe great people can live anywhereand they deserve great benefits too. While offerings may vary slightly by location we prioritize hiring near our hubs in Austin Atlanta Miami and Denver as we grow our global team.

• Remote-First Flexibility: Work from anywhere we hire with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical dental and vision insurance mental health support virtual care gym discounts and family-building the U.S. we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life short-term and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving ambitious and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC plus monitor keyboard and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive accessible and respectful workplace. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity or expression age national origin ancestry disability medical condition marital status veteran status or any other protected characteristic in accordance with applicable federal state and local laws in the United States and Canada. If you require accommodation during the recruitment process please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona California Colorado Florida Georgia Hawaii Mississippi Missouri North Carolina New Hampshire Nevada New York Oklahoma South Dakota Tennessee Texas Utah Washington and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.