Senior Director, Product AI Application

Klaviyos mission is to help businesses own their growth. As the Senior Director Product Management AI Applications you will own the vision strategy and execution for how AI shows up across Klaviyos product portfolio so that our customers get measurably better outcomes with less effort and more confidence. Youll turn advances in AI into durable product advantages that help creators brands and partners move faster and grow smarter.

You will lead a team of product managers and work in tight partnership with Engineering Data Design and GTM leaders to build AInative experiences (not just AI features). Youll define the bets the roadmap and the operating system for AI at Klaviyofrom foundational capabilities and evaluation frameworks to customerfacing agents and workflows that drive activation adoption and longterm retention.

How Youll Make a Difference

• Own Klaviyos AI product vision and roadmap. Define a clear 1224 month strategy for AI across our platform and products tying it directly to customer jobstobedone revenue growth and product differentiation.
• Turn AI capabilities into customer value. Translate foundational models data assets and infrastructure into coherent endtoend product experiencessuch as agents recommendations and copilotsthat improve timetovalue campaign performance and user productivity.
• Build the AI product operating system. Establish how AI products are discovered prioritized evaluated and shipped (cadences definitions of ready/done experiment pipelines evaluation harnesses and postlaunch reviews).
• Partner deeply with Engineering and Data. Collaborate with ML data platform and application engineering leaders to align on architecture data requirements and technical constraints ensuring we balance ambition with reliability scale and costtoserve.
• Drive an experimentation and measurement culture. Define success metrics (e.g. feature adoption lift in campaign performance timetofirstvalue NRR impact) and ensure every AI initiative is instrumented evaluated and iterated based on data.
• Ensure responsible AI by design. Partner with Legal Security and Data teams to define and implement standards for privacy safety bias mitigation and humanintheloop workflows with clear guardrails for how AI interacts with customer data.
• Embed AI across product lines. Work with product leaders across Klaviyo to identify where AI can reshape workflows endtoend avoid oneoff AI features and drive consistency in UX patterns messaging and value propositions.
• Partner across GTM to launch and land. Collaborate with Marketing Sales Customer Success and Support to position AI capabilities enable internal teams and ensure launches translate into real customer adoption and revenue impact.
• Build and develop a highperforming AIfocused PM team. Hire coach and retain product managers who are customerobsessed technically curious and biased toward impact; create a learning environment where people do the best work of their careers.
• Champion Klaviyos values in how we build. Model Put customers first Move fast no shortcuts and Drivers wanted in how you set goals sequence bets and make tradeoffs across short and longterm outcomes.
• Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.
• Continuously experiment with AI toolstesting learning and sharing insights to keep Klaviyo ahead of the curve championing new applications that accelerate product development workflows and elevate quality responsibly.

Who You Are

• Experienced product leader. 12 years of product management experience in B2B SaaS including 5 years leading product managers and crossfunctional product teams at Director or Senior Director level. Youve operated at meaningful scale and complexity.
• Proven AI/ML product track record. Youve shipped AI or MLpowered products (e.g. generative experiences recommendations classification/ranking agents) that drove measurable improvements in customer outcomes and business metrics.
• Firstprinciples product thinker. Youre obsessive about clear problem framing understanding customer jobstobedone and designing simple leveragerich solutionsusing data and qualitative insight in equal measure.
• Technically fluent. You can comfortably partner with Engineering and Data leaders on topics like model integration data quality evaluation approaches and system tradeoffs even if youre not the one writing the code.
• Outcome and metricsdriven. You know how to define and own a scoreboard across activation adoption retention/NRR usage intensity and costtoserveand use it to guide portfolio decisions and resourcing.
• Exceptional crossfunctional operator. Youve built trusted partnerships with Engineering Data Design GTM and Finance and youre skilled at aligning diverse stakeholders around clear priorities and tradeoffs.
• Peoplefirst leader. You have a track record of building inclusive highperforming teams coaching PMs and managers and creating a culture of ownership candor and continuous learning.
• Valuesaligned. You naturally put customers first know the score move fast without shortcuts and stay hungry and humble. You dont tolerate brilliant jerks and actively work to make the world more equitable.
• Comfortable with ambiguity and scale. Youve led through change managed complex portfolios and made highjudgment calls with incomplete information in highgrowth environments.
• Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
• You use AI tools to accelerate exploration shorten iteration cycles and bring sharper ideas to the table and youre eager to help your team do the same.

Nice to Haves

• Experience in martech CDP marketing automation ecommerce or adjacent domains.
• Background building AIpowered products for marketers growth teams or developers.
• Familiarity with modern AI and data ecosystems (e.g. LLM platforms orchestration frameworks experimentation/evaluation tooling feature stores eventdriven architectures).
• Experience with usagebased pricing tiering or packaging for AIdriven features.
• Operating experience in both highgrowth startups and scaled SaaS environments.

Why This Role Matters

AI is transforming how our customers growand how we build products. This role sits at the intersection of Klaviyos mission data advantage and product strategy. As Senior Director Product Management AI you will define how AI becomes a core part of every Klaviyo experience ensuring were not just reacting to the AI wave but leading it in a way that is responsible measurable and unmistakably valuable for our customers.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.

Please see the independent bias audit report covering our use of Covey here

Required Experience:

Exec