Manager, Site Reliability Engineer, Platform
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Platform Technical Lead will lead the Platform Squad within the SRE Tribe acting as the technical authority and an enabler for engineering and business squads. This role owns platform standards and lifecycle management to ensure our cloud-native capabilities are reliable scalable secure and operable according to SRE best practices.
You will drive long-term architectural vision while balancing innovation with operational stability and you will establish strong operational processes and observability foundations across Cloud Kubernetes and Service Mesh environments.
What youll do:
- Act as the technical owner of the Platform Squad defining driving and enforcing platform standards across the full lifecycle (design rollout upgrades and decommissioning) for:
- Cloud infrastructure
- Kubernetes
- Service Mesh
- Ensure platform components are designed and operated according to SRE principles focusing on reliability scalability and operational simplicity.
- Drive architectural decisions with a sustainable platform vision balancing innovation security and operational stability.
- Define build and continuously improve operational processes for internal and external consumers including:
- Platform onboarding and adoption
- Change management and release processes
- Incident problem and escalation management
- Act as a point of escalation for complex platform incidents and reliability risks participating in on-call rotations as needed.
- Ensure platform operations comply with internal controls audit requirements and security standards.
- Establish and own platform observability standards ensuring consistent implementation of Golden Signals:
- Latency
- Traffic
- Errors
- Saturation
- Define and track platform SLIs SLOs and error budgets in partnership with internal consumers.
- Use metrics and operational data to drive prioritization reliability improvements and capacity planning decisions.
- Foster a collaborative servant-leadership culture that enables squads to self-serve while maintaining guardrails.
- Collaborate closely with application engineering teams other SRE squads and stakeholders across security compliance and architecture.
- Promote knowledge sharing through strong documentation and enablement around platform usage and best practices.
- Provide technical mentorship and guidance to platform engineers supporting engineering excellence and growth.
- Support the Squad Manager in planning prioritization and execution of platform initiatives.
- Ensure work is visible well-documented and aligned with broader SRE and company objectives.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote
Qualifications :
For this role you must be based in Brazil.
Language Skills
- Proficiency in English at B2 level or above (Upper-Intermediate).
Technical Skills
- Proven experience in Platform Engineering and/or SRE roles with demonstrated technical leadership.
- Strong hands-on experience with public cloud platforms (AWS preferred; Azure is a plus).
- Strong experience operating Kubernetes at scale (EKS or equivalent).
- Experience with Service Mesh technologies (Istio preferred; App Mesh Linkerd etc. are a plus).
- Solid understanding of SRE fundamentals including SLIs/SLOs error budgets and reliability-driven prioritization.
- Strong experience with observability tooling and practices including metrics logging tracing alerting and Golden Signals.
- Strong incident management and on-call operations experience including escalation and problem management.
- Experience with Infrastructure as Code (e.g. Terraform) and cloud-native operational patterns.
- Strong understanding of cloud-native microservices architecture and platform enablement patterns.
- Ability to translate complex technical concepts into clear guidance for non-platform teams.
- Excellent collaboration communication and stakeholder management skills.
Basic Qualifications
- 5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD) or 8 years of relevant work experience.
Preferred Qualifications
- Experience defining and operating platform onboarding/adoption frameworks and self-service enablement models.
- Demonstrated experience driving long-term platform strategy while maintaining operational stability.
- Experience working in environments with strong compliance and audit requirements.
- Strong background designing and improving change/release management processes for shared platforms.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
