Contact Centre Representative

Some careers shine brighter than others.

If youre looking for a career that will help you stand out join HSBC and fulfil your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Representative.

In this role you will :

• Answers (or makes) phone calls from our HSBC customers in a polite and friendly way instilling customer confidence and resolving customers issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
• Generating customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escalate
• Acts as a role model for our Group Values and Behaviors supporting colleagues and customers to deliver superior customer service through these values
• Values diversity amongst team

To be successful you will:

• Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
• Excellent email writing and verbal communication skills. Good prioritizing planning and organizing skills.
• Adaptable and flexible to change. Open to working flexible shifting schedules
• Domain Knowledge required. Displays patience and empathy
• Wants to do a good jobis concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume fast paced environment is required
• Must be flexible customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service with personal computers and basic software packages and specialized applications.

Youll achieve more when you join HSBC.

is an equal opportunity employer committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of but not limited to their gender or genetic information sexual orientation ethnicity religion social status medical care leave requirements political affiliation people with disabilities color national origin veteran status etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***