Customer Experience & Support Coordinator

Spring Footwear Corporation Full-Time On-Site Reports to: Customer Service Manager

Spring Footwear Corporation is seeking a detail-oriented high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support and sales coordination.

This position is ideal for someone who thrives in a structured fast-paced environment and takes pride in accuracy organization and professional communication.

The Customer Experience & Support Coordinator plays a dual role within the organization supporting front desk operations while actively contributing to Customer Service Sales Support and New Account Onboarding. This position serves as a central point of communication between customers sales representatives e-commerce accounts and internal departments ensuring a seamless customer experience and smooth operational execution across the company.

Key Responsibilities

Front Desk & Office Operations

• Serve as the professional first point of contact for guests vendors and callers
• Manage multi-line phone system and route communications accurately
• Maintain reception area and office organization
• Coordinate mail shipping logistics and office supply management
• Process purchase orders and support internal event coordination

Customer Service Support

• Assist customers and sales representatives with orders returns and inquiries
• Process Return Authorizations and shipping labels
• Maintain accurate documentation within OMS
• Monitor inventory updates substitutions and closeouts
• Generate and maintain required operational reports

New Account Onboarding & Lead Management

• Serve as primary contact for new and reactivated accounts
• Coordinate onboarding documentation and account setup
• Maintain customer records and compliance documentation
• Track onboarding progress and conduct post-shipment follow-up

Sales Coordinator Support

• Assist with trade show and event coordination
• Manage booth bookings hotel arrangements and vendor communications
• Coordinate samples marketing materials and appointment tracking

Qualifications

• 35 years of customer service office operations or administrative support experience
• Professional phone presence and polished communication skills
• Strong organizational skills with high attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Office (Word Outlook Excel)
• Experience with multi-line phone systems
• Footwear or wholesale industry experience preferred

Spring Footwear offers a dynamic corporate environment with cross-functional exposure across Customer Service Sales and Operations.

We are seeking a proactive professional who values structure accountability and operational excellence.

Apply today to join the Spring Footwear team.

JOB CODE: CESC-SFT