Business Support Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities financial control/budgeting and consolidation personnel processes audit/compliance premises associate training service quality process improvements business continuity and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Within Consumer Technology the Business Support Manager (BSM) will enable business operations and planning including activities and routines to support financial management workforce and resource management portfolio oversight executive leadership routines communications employee engagement workspace governance and organizational health. The successful candidate must be able to operate effectively and efficiently in a fast-paced environment enthusiastically adjusting to changing demands and moving with a sense of urgency. Role requires an ability to quickly understand the environment and connect the dots to optimize the business and employee experience.

Responsibilities:

• Leads communication coordination and connectivity across the leadership team
• Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
• Drives the successful execution of team events and routines including logistics communications and gathering feedback
• Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
• Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
• Assists senior executive and team with a full range of engagements including process improvement and project initiatives
• Provides oversight of key deliverables and validates accurate and timely completion
• Supports business activities including resource forecasting requisition/hiring management (resource strategy) personnel processes workspace governance engagement activities communication and articulates risks and opportunities to forecast
• Champions strategies to effectively manage spend ensuring the proper blend of resources (FTE GBS Contractor & Consulting) manage tenure and governance of staff ramps
• Understands the linkage of programs and projects to business strategy and portfolio priorities

Required Qualifications:

• 2 or more years of experience in business operations and management in a complex organization supporting senior leaders
• Recent experience supporting a Global Technology LOB
• Strong analytical business management and organizational skills with a focus on attention to detail and ability to handle sensitive business information
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency
• Excellent written / verbal communication skills and executive presence
• Strong MS Office skills especially Excel and PowerPoint
• Technical experience with workforce and financial management tools (WMP Fieldglass PMMT etc.)
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable

Desired Qualifications:

• Prior experience handling multiple facets of an end-to-end business: financial management project management governance operations and technology management and executive routine coordination.
• Analytical skills with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights.
• Partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
• Experience managing multiple projects and adjusting to changing deadlines.
• Presentation skills and the ability to present key messages effective recommendations and information in a clear concise insightful and influential way.
• Self-starter high energy and detail oriented; ability to work with minimal supervision.
  

Skills:

• Adaptability
• Administrative Services
• Attention to Detail
• Collaboration
• Written Communications
• Analytical Thinking
• Continuous Improvement
• Problem Solving
• Project Management
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Executive Presence
• Planning
• Policies Procedures and Guidelines Management

Shift:

Hours Per Week: