Customer Service Advisor – Porto
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Business Travel Customer Service Advisor (French & English) Porto On-site
Location: Porto Portugal (On-site)
Start Date: 12 March 2026
Contract Duration: 6 Months
Schedule: Monday to Friday 08:00 17:00
Days Off: Saturday & Sunday
About the Role
We are hiring a Customer Service Specialist to join a leading all-in-one business travel management platform in Porto.
Our client provides a seamless corporate travel experience allowing employees to book trains flights hotels and car rentals through a single platform. Managers benefit from tools for group bookings subscriptions and expense tracking.
As a Customer Service Specialist you will act as the first point of contact for clients ensuring a smooth and efficient travel experience while maintaining high service standards.
Key Responsibilities
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Handle inbound customer inquiries via phone email and chat with professionalism and empathy
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Assist clients with booking modifying and canceling travel arrangements
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Provide accurate and timely information about travel services destinations and company policies
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Resolve customer issues efficiently and escalate when necessary
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Maintain and update CRM systems for accurate customer tracking
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Collaborate with internal teams to improve service quality
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Collect and report customer feedback to support platform improvements
Requirements
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Minimum 2 years of customer service experience (travel industry experience is a strong advantage)
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High School diploma (12th grade or equivalent)
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Fluent French (C2) and English (C1) written and spoken
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Strong communication and interpersonal skills
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Ability to work in a dynamic fast-paced environment
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Solution-oriented mindset with attention to detail
Compensation & Benefits
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Gross salary: 1000/month
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Meal allowance: 7.63 per working day
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Hands-on experience in the growing travel tech industry
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Supportive and collaborative on-site team environment
How to Apply
If this opportunity fits your profile apply here or send your CV to
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
