WPS Technical Product Expert

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Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms systems and products that our customers use every day. We keep peoples money and data safe and are at the forefront of driving innovation for our businesses customers and colleagues.

We are currently seeking a high calibre professional to join our team as a WPS Technical Product Expert.

Job Purpose

The Wealth & Premier Solutions Technical Product Expert is responsible for shaping prioritising and delivering digital products and features that create clear business value and measurable ROI for the Wealth & Premier franchise.

The role sits at the junction of business product and technology. It requires strong commercial acumen as well as technical understanding to:

• Translate customer and business needs into compelling feasible product propositions.
• Build robust business cases with quantified benefits and costs.
• Secure buyin and funding from business stakeholders.
• Guide delivery teams so that what is built is aligned to expected outcomes (revenue growth cost efficiency risk reduction client experience).

As HSBC iWPB Wealth & Premier Solutions adopts cloud Agile and DevOps this role ensures that digital initiatives are not just technically sound but commercially justified and successfully adopted across markets.

Principal Responsibilities

1. Business Value & ROI Ownership

• Develop clear value propositions and business cases for new and enhanced products across the Wealth & Premier Solutions (WPS) portfolio including revenue cost risk and customer experience impacts.
• Quantify and track productlevel KPIs and ROI (e.g. AUM growth conversion rates digital adoption costtoserve STP rate call deflection operational risk events).
• Work with Finance and business stakeholders to validate assumptions financial models and payback periods for key initiatives.
• Continuously review performance metrics to recommend product optimisations deprioritisation or retirement of lowvalue features.

2. Stakeholder Engagement & BuyIn

• Act as the primary technicalbusiness interface for assigned Wealth & Premier products/journeys (e.g. digital onboarding investment journeys advisory tools servicing).
• Influence and secure sponsorship from business stakeholders by articulating the commercial rationale tradeoffs and strategic alignment of product initiatives.
• Lead workshops and discussions with Wealth Premier Distribution Operations Risk Compliance and Finance to prioritise features based on business impact and feasibility.
• Prepare and present product roadmaps business cases and progress updates to senior stakeholders steering committees and governance forums.

3. Product Strategy & Roadmap

• Coown product vision and strategy with Business and Product Owners ensuring alignment with WPS strategy and Future State Architecture.
• Translate strategic objectives into a clear prioritised product backlog (epics features and user stories) with business value clearly defined for each item.
• Balance customer experience improvements revenue opportunities regulatory changes and technical debt in the roadmap.
• Ensure consistent product approach and reuse of capabilities across APAC markets where appropriate.

4. Technical Design & Delivery Alignment

• Collaborate with enterprise and solution architects to design fitforpurpose scalable and secure technical solutions that deliver the defined business outcomes.
• Translate business requirements into concrete technical requirements (APIs data flows integration points nonfunctional requirements).
• Provide clarity and guidance to engineering and DevOps teams ensuring that implementation choices (e.g. architecture patterns integrations) support ROI objectives.
• Participate in design reviews and option analyses explicitly weighing cost complexity timetomarket and business value in decisionmaking.

5. Execution in Agile & DevOps

• Support Agile squads in backlog refinement sprint planning and release planning ensuring priorities reflect business value and commitments to stakeholders.
• Define acceptance criteria linked to business outcomes (e.g. X% reduction in manual processing Y% increase in digital completion rate).
• Work with QA SRE and operations teams to ensure that performance resilience and reliability meet business expectations especially for highvalue customer journeys.
• Champion automation observability and datadriven experimentation (A/B testing feature flags) to accelerate learning and improve ROI.

6. Innovation & Continuous Improvement

• Identify opportunities to leverage new technologies (e.g. AI/ML Generative AI advanced analytics eventdriven architecture) to generate new revenue streams improve client experience or reduce cost/risk.
• Benchmark WPS products against competitors and leading digital wealth players to identify gaps and opportunities.
• Promote a testandlearn mindset: pilot new ideas measure results and scale successful initiatives.
• Share lessons learned best practices and success stories across markets and teams to increase adoption and reuse.

Requirements

Experience

• Proven experience in Product Management Technical Product Ownership or Solution/Business Architecture in wealth management retail banking or investments.
• Demonstrated ability to build and present business cases for complex digital solutions including financial modelling and benefits realisation.
• Track record of influencing senior business stakeholders and achieving buyin for technologyenabled change.
• Experience working in Agile and DevOps environments collaborating closely with business technology and operations teams.

Business & Commercial Acumen

• Strong understanding of wealth and premier banking business models (e.g. AUM growth drivers product revenue costtoserve distribution channels).
• Ability to link technical features to business outcomes quantify benefits and communicate tradeoffs in business terms.
• Comfortable working with financial metrics P&L levers and business performance dashboards.
• Ability to read and interpret market trends competitor offerings and regulatory changes and reflect them in product strategy.

Technical Expertise

• Familiarity with cloud technologies and modern application architectures (APIs microservices containers).
• Solid understanding of data modelling data flows and analytics use cases in financial services.
• Ability to challenge and validate technical designs in the context of cost complexity and longterm product vision.

Leadership & Soft Skills

• Strong communication and storytelling skills; able to translate technical concepts into clear compelling narratives for nontechnical stakeholders.
• Strong facilitation and negotiation skills; able to resolve conflicting priorities and drive consensus.
• High level of ownership resilience and accountability with the ability to operate with limited supervision in a fastmoving environment.
• Collaborative teamoriented mindset comfortable working across multiple countries cultures and functions.

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited