Guest Relations Officer - Sofitel Nile Downtown
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Greet guests upon their arrival and provide them with information about the hotel and the surrounding area
- Manage and handle guest check-ins and check-outs
- Resolve any guest complaints or issues in a professional and timely manner
- Coordinate with other departments such as housekeeping food and beverage and maintenance to meet guests needs
- Provide information and assistance about facilities services and local attractions
- Make room reservations and handle special requests like room upgrades or special celebrations
- Monitor guest satisfaction and gather feedback to improve services
- Ensure compliance with health safety and hygiene standards
- Process payments and maintain accurate records of all transactions
- Follow up with guests to ensure their satisfaction after their stay
Qualifications :
- Proven work experience as a Guest Relations Officer or similar role
- Excellent written and verbal communication skills
- Strong knowledge of customer service principles and practices
- Ability to handle stressful situations with a positive attitude
- Degree in hospitality management or relevant field is preferred
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Advisory
- Asset
- Consumer Durables
- Corporate Sales
- Elevator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
