Call Center Bilingual Collections Representative (EnglishSpanish) Hybrid

Job Description:

Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

This hybrid-remote position reports to our 600 NW 79th Ave Miami FL 33126 location; if selected you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

This is your opportunity to be the voice of AT&T a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team youll redefine customer service creating meaningful connections with each customer helping them to stay connected to what matters the most.

Pay Transparency:

Our Premier Service Consultant position earns $22.66 hourly. Not to mention all the other amazing rewards that working at AT&T offers.

How Youll Make an Impact:

In this multi-faceted role youll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. Youll use effective communication and interpersonal skills to assist customers with sensitive billing situations negotiate payment arrangements and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.

What Your Day-to-Day Will Look Like:

• Youll work in a fast-paced environment that handles a high volume of calls chats emails or other types of customer interactions.

• Youll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&Ts product and services to effectively service and retain customers.

• Youll be an expert at simplifying the explanation of customer bills rate plans and features of AT&Ts products and services.

• Youll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws guidelines and procedures.

• Youll support customers with credit/inbound and outbound collections activations customer service E-services revenue fraud business and technical/roaming support inquiries and other duties as required.

• In this full-time Hybrid position (40 hours/week) youll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. Youll work a set schedule including breaks lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.

• Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections retention sales channel coordination billing and adjustments and advanced technical support based on the needs of business.

Key expectations to succeed:

• Unwavering Customer Focus

• Strong Work Ethic

• Adaptability

• Problem-Solving Skills

• Attention to Details

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Visioncoverage

• 401(k) plan

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T home phone

• Tuition reimbursement program

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays and an additional PTO is provided based on the bargaining group to which you are hired.

• Paid Parental Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Work From Home/Hybrid Requirements:

• You will need verified internet service (secure reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk chair electrical outlet direct LAN connection). AT&T will provide all of the equipment youll need to get started! (keyboard monitor computer mobile device etc.)

• Your workspace will need to be in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc.) and participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc.).

• You will need to be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If youre ready to take the lead as the voice of AT&T wed love to hear from you!

Your future is calling. Apply today!

#LI-Hybrid

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.