Technical Support Representative (Diebold Hardware Experience Mandatory)

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Representative (Diebold Hardware Experience Mandatory)About NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting tools credit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosks and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder which has more than 100 third-party integrations which are unmatched in the strategic partnerships have resulted in the most convenient reliable and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos race and sports operators lotteries banks and retailers-- globally-- to dazzle their believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand combined innovation and success are rewarded through competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more. We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars and more. Joining NRT is more than a job-- its an opportunity to grow and learn more about who we are and what we do visit our website at to the Manager Customer Support Center the Technical Support Representatives primary mandate is to resolve client issues effectively and in a timely manner leveraging hands-on experience with Diebold hardware. The companys solutions are mission-critical to the operations of a highly demanding Competencies Communication Collaboration Customer Focus Interpersonal Skills (Verbal and Non Verbal) Problem Solving Technical troubleshooting skills As the front-line service point the Technical Support Representative is expected to: Ascertain problem description related to Diebold hardware and associated software Analyze and resolve problems quickly minimizing the need for escalation Provide advice to clients or partners on technical questions Escalate or reassign problem tickets to internal or external experts Recommend service improvements Other duties assigned by Manager Customer Support Center or their designate(s)Requirements & Qualifications Post-secondary education in Information Technology or a related field / experience Proven experience supporting Diebold hardware in a technical support or call center environment Hands-on knowledge of Diebold DN Series 100 hardware and other DN series components with the ability to troubleshoot and resolve issues (e.g. card readers cash dispensers printers sensors) Experience supporting Windows-based PC/server environments including the hardware and software integrated with Diebold systems IT or networking certifications and/or training (e.g. MCP MCSE) preferred A Certification will be highly considered but not a pre-requisite Familiarity with ticketing systems Understanding of Service Level Agreements (SLAs) and commitment to meeting client expectations Familiarity with ATM security standards is an asset Ability to work independently and collaboratively in a fast-paced environment Experience/willingness to work on a shift rotation

Required Experience:

Unclear Seniority

Required Experience:

Unclear Seniority