Mid-Level Network Support Specialist
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Description:
This is an opening for a Network Support Specialist to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design engineering operations and maintenance support services for desktops servers networks firewalls and enterprise applications across the Department. The program is an IT consolidation consisting of the Departments servers mainframes network devices network perimeter anti-virus engineering public key infrastructure (PKI)/biometrics/encryption monitoring tools telephony mobile computing platform virtual environment and enclave design/security engineering.
This is a mid-level position within the Network Operations (NO) team acting as a LAN/WAN Support Specialist. This position is for shift work and directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution. Support the Secure Voice and Video networks. Individual will be responsible for providing Defense Red Switch Network (DRSN) Operations and Maintenance (O&M) support including but not limited to the following: System equipment installation maintenance and monitoring performing in-service and out-of-service testing documenting test results performing fault isolation troubleshooting circuit problems re-keying cryptographic devices reconfiguring equipment tracking maintenance on equipment reporting outages to the Technical Control Facility (TCF) fabricating cables (as needed) maintaining and testing equipment spares and supplies.
Description of Duties:
Required Education/Experience/Skills/Certifications:
Desired Education/Experience/Skills/Certifications:
Clearance Requirement:
TOP SECRET (Active) with the ability to obtain TOP SECRET SCI
Employment Type:
Full Time shift work including weekends
U.S. Citizenship Required
Yes
Supervisory
No
Additional Information:
This is for the Swing Shift position with the hours of 3:00 11:30 pm with an initial 2 weeks of day shift to complete training and administrative requirements.
This is an opening for a Network Support Specialist to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design engineering operations and maintenance support services for desktops servers networks firewalls and enterprise applications across the Department. The program is an IT consolidation consisting of the Departments servers mainframes network devices network perimeter anti-virus engineering public key infrastructure (PKI)/biometrics/encryption monitoring tools telephony mobile computing platform virtual environment and enclave design/security engineering.
This is a mid-level position within the Network Operations (NO) team acting as a LAN/WAN Support Specialist. This position is for shift work and directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution. Support the Secure Voice and Video networks. Individual will be responsible for providing Defense Red Switch Network (DRSN) Operations and Maintenance (O&M) support including but not limited to the following: System equipment installation maintenance and monitoring performing in-service and out-of-service testing documenting test results performing fault isolation troubleshooting circuit problems re-keying cryptographic devices reconfiguring equipment tracking maintenance on equipment reporting outages to the Technical Control Facility (TCF) fabricating cables (as needed) maintaining and testing equipment spares and supplies.
Description of Duties:
- Provides technical guidance for directing and monitoring information systems operations.
- Implements and maintains network systems.
- Monitors network infrastructures and performs troubleshooting as issues arise.
- Monitors and responds to complex technical control facility hardware and software problems.
- Escalates issues as required to Tier III staff and monitors issues through the trouble life cycle.
- Assists with updating standard operating procedures network topology documentation and other documentation.
- Documents activities in ServiceNow requests and incident management system as part of day-to-day operations and to support SLAs reporting metrics and key performance indicators.
- Performs minimal IOS and software upgrades on network infrastructures.
- Ensures the assigned shift SLAs are met and identifies trouble areas that could negatively impact the ability to maintain SLAs.
- Performs rack-mounting and de-installing communications equipment and associated cabling.
- Creates Visio drawings when tasked.
- Creates Excel databases to streamline the working effort.
- Configure/Install/De-Install/Troubleshoot Cisco and CIS secure phones.
- Maintain a daily shift log.
- Perform and complete tasks assigned by management.
- Provides the best customer service to the customers of the Department of State.
- Provide network access to those using the GSM 1st floor Conference rooms.
Required Education/Experience/Skills/Certifications:
- Associates degree or equivalent training and 3 years experience with voice data and LAN/WAN communications systems.
- Operator/maintenance training or experience on various crypto equipment such as:
- General Dynamics: KG-175D KG-175A KG-175F KG-175G KG-175X C100
- ViaSat: KG-250 KG-250X KG-250XS KG-255 IPS-250
- L3: KG-245X KG-240A KG-240
- Experience in the tech control environment.
- Basic electronics or computer repair skills.
- Technical writing skills.
- Ability to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.
Desired Education/Experience/Skills/Certifications:
- Defense Red Switch Network (DRSN) experience.
- Experience with ServiceNow (SNow) ticketing system.
- Experience with HAIPE operating software called CHIMERA (Common HAIPE Interoperable Manager for Efficient Remote Administration).
- Technical training in computer science or related field.
- CCNA certification.
- Network or comparable certification.
- Experience repairing and terminating fiber optic cables.
- AutoCAD or Visio experience.
- Radio/satellite background.
- ITIL Foundation certification.
- Familiarity with DoS environment (data and voice networks IT security systems policies and procedures) Foreign Affairs Handbooks (FAHs) Foreign Affairs Manuals (FAMs) preferred.
Clearance Requirement:
TOP SECRET (Active) with the ability to obtain TOP SECRET SCI
Employment Type:
Full Time shift work including weekends
U.S. Citizenship Required
Yes
Supervisory
No
Additional Information:
This is for the Swing Shift position with the hours of 3:00 11:30 pm with an initial 2 weeks of day shift to complete training and administrative requirements.
Required Experience:
Manager
Key Skills
- Dhcp
- Routing Protocols
- Collection Management
- Network Administration
- Network security
- Tcp/IP
- LAN
- Computer Networking
- OSPF
- Network Monitoring
- TCP
- Dns
About Company
Conceras has provided consulting services to Federal Government agencies for over 6 years. Competitively priced and proven performance in IT consulting services
