Transformation Analyst

We are seeking a Transformation Analyst to play a pivotal role within Insurance Operations Strategy and Transformation team.

Reporting directly to the Manager of Business Transformation and Forms this role offers an exciting opportunity to shape Manulife Insurances transformation agenda and deliver measurable outcomes.

As a Transformation Analyst you will partner closely with business stakeholders to facilitate discovery and problem definition then map current and target-state designs that fundamentally improve how we operate. You excel at simplifying complexity pinpointing pain points & inefficiency quantifying impacts and designing pragmatic solutions that reduce friction elevate service levels/TATs and align tightly with strategic objectives.

This role supports multiple businesses under the Insurance umbrella (e.g. Retail Insurance Affinity Guaranteed Investments).

Position Responsibilities:

As a Transformation Analyst you will be responsible for:

• Understanding Business Impacts: Assess initiatives through a transformation lensidentify and prioritize high-impact transformation-focused processes across customers technology and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.

• Experience and Performance Insights: Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g. cycle time productivity TNPS) translate insights into transformation opportunities and define success metrics.

• Change Enablement and Adoption: Partner with change management to design adoption plans readiness metrics and stakeholder communications

• Analytical and Critical Thinking: Utilize your analytical and critical thinking skills to ask pertinent questions understand business drivers and needs and bring clarity and precision through detailed business requirements.

• Relationship Building and Influence: Build and sustain strong partnerships with key stakeholders and teammates earning trust fostering collaboration and inspiring action through a positive outcome-oriented mindset.

• Communication and Collaboration: Use your strong communication skills to collaborate with working groups and accurately document business needs.

• Continuous Learning: Strengthen your toolkit across transformation methods (e.g. Agile Design Thinking Lean practices) project/program management and insurance domain expertise.

Required Qualifications:

• 2 or more years of relevant work experience in business analysis. Experience in Financial Services especially Insurance would be an asset.

Preferred Qualifications:

• Proficiency with Microsoft Office products is required. Excel Power Point Confluence and JIRA experience would be an asset.

• Ability to Apply Lean methodology to define problems measure current performance analyze root causes transform processes and establish controls to sustain gains

• Ability to Lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.

• Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.

• Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.

• Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.

• Excellent verbal & written communication skills with ability to adjust for different audiences.

• Experience with process mapping and/or process design

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.