Customer Operations Specialist (Italian, Spanish or French language)

Handle incoming customer queries promptly and professionally

Investigate and resolve financial transaction issues including double charges claims and chargebacks.

Perform in-depth research document checks and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department.

Conduct business customer screening and monitor for potential risks reporting to Compliance Department

Investigate client-reported issues provide solutions and maintain clear communication throughout the resolution process.

Communicate with customers in English or via translation tools to address issues and inquiries effectively (main markets: France Italy Spain Belgium)

Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements.

Manage sensitive and confidential information with discretion and adherence to data protection standards.

Process client payment/acceptance setup modifications and profile adjustments accurately.

Oversee billing supplier management and a variety of back-office tasks to support operational efficiency and broaden your expertise.

Requirements:

Strong analytical and problem-solving skills with attention to detail.

Excellent written communication skills with the ability to correspond clearly in English (French Spanish or Italian is needed) or experience using translation tools for day-to-day communication.

Ability to handle confidential information with integrity and professionalism.

Experience in financial services risk assessment or customer support is a requirement.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Proactive and Independent player with developed problem-solving and analytical skills.

Ability to work in a multicultural team environment.

If you are ready to take on these responsibilities and contribute to the success of our network operations we welcome your application.

Your Package

A highly competitive salary (depending on relevant experience: 2500 Eur- 2700 Eur)

Annual bonus program and regular awards and recognition for the best of the best ( is that you)

Health Insurance (includes all the essentials plus a fund towards your gym membership)

Life Insurance

Ifeel for your mental health

Office in Old Town of Vilnius

Regular social events and celebrations.

Monthly Phone Allowance

All the tools and equipment you need to do your job

Flexibility to mix being in the office with working remotely from your home

Your Qualifications:

English as well French Italian or Spanish

Excellent communication skills

Ability to work together with multiple stakeholders in remote locations

Ability to multitask and prioritise focus on most impactful activities without the close supervision

Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour Enterprise Rent-a-Car IBM Husqvarna Orange Tabesto and many more.

With a presence in Belgium Brazil Canada Denmark France Italy Lithuania Spain Poland and the USA we operate in an international work environment where collaboration is key to creating cutting-edge payment solutions in mobile apps portals and APIs.

Market Pay is an equal opportunity employer committed to creating an inclusive environment celebrating diversity.